Job Description

APPLY ONLY IF YOU ARE APPLICABLE FOR THE FOLLOWING:

Key Responsibilities:

Leadership & Team Management:

Provide leadership, guidance, and motivation to front desk, hygiene, and clinical team members. Oversee daily operations to ensure smooth and efficient clinic flow. Conduct regular team meetings and performance check-ins. Support onboarding and training of new staff.
Patient Experience & Scheduling:

Ensure exceptional customer service and patient satisfaction from check-in to check-out. Monitor and manage appointment scheduling to optimize productivity and reduce downtime. Handle patient complaints, concerns, and feedback professionally and promptly. Maintain recall and reactivation systems to ensure consistent hygiene schedule.
Financial & Insurance Management:

Oversee billing, collections, and accounts receivable processes. Review and manage insurance claims and pre-authorizations. Monitor financial performance, report on KPIs, and implement improvements. Ensure accurate treatment plan presentations and financial arrangements with patients.
Compliance & Office Operations:

Ensure compliance with infection control protocols, health and safety regulations, and dental regulatory standards (RCDSO, IPAC). Maintain inventory and order supplies efficiently. Coordinate maintenance and servicing of dental equipment. Implement and update office policies and standard operating procedures.
Communication & Coordination:

Act as a liaison between clinical and administrative staff for smooth collaboration. Communicate effectively with dentists, hygienists, and support staff to manage workflow and priorities. Support marketing initiatives, social media, and community outreach where applicable.
Technology & Software Oversight:

Proficient in dental software (e.g., Dentrix, Tracker, ClearDent, or ABELDent). Generate and analyze reports related to production, collections, and patient retention. Maintain accurate and up-to-date patient records.
Qualifications:

Minimum 2-3 years of dental office management or team leadership experience. Strong knowledge of dental procedures, billing, and insurance systems. Exceptional communication, problem-solving, and interpersonal skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in dental software and Microsoft Office suite. Positive attitude with a focus on solutions and team growth. HARP certified is a plus point ABELDENT software knowledge is MUST
Strong LEADERSHIP skills
- Previous experience working at the front desk of a dental practice is PREFERRED
- Proficient in using electronic dental records systems
- Strong administrative and organizational skills
- Excellent communication and customer service skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented and able to maintain accuracy in patient records and billing

This is an excellent opportunity for someone with experience in a dental practice who enjoys providing exceptional customer service and administrative support. The successful candidate will join a dynamic team of dental professionals dedicated to delivering high-quality care to our patients.

If you meet the qualifications listed above, we encourage you to apply for this position. We offer competitive compensation, a positive work environment, and opportunities for professional growth. To apply, please submit your resume and cover letter detailing your relevant experience. We look forward to hearing from you!

Job Types: Full-time, Part-time, Permanent

Pay: $18.00-$30.00 per hour

Additional pay:

Bonus pay Overtime pay
Benefits:

Paid time off
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Monday to Friday Weekends as needed
Work Location: In person

Expected start date: 2025-07-28