Job Description

Job description:

Job Title: Dental Receptionist
Employment Type: Full-Time

Job Summary:

We are seeking a friendly, professional, and organized Dental Receptionist to join our dental team in Burlington, ON. As the first point of contact for our patients, the ideal candidate will have excellent communication skills, a customer-focused mindset, and strong organizational abilities. Experience in a dental or medical office is required.

Key Responsibilities:

Greet and check-in patients in a warm and welcoming manner Schedule and confirm appointments using dental software (e.g., Dentrix, Tracker, or AbelDent) Answer incoming phone calls and respond to emails professionally Manage patient records, including updating personal and insurance information Process insurance claims and pre-authorizations (knowledge of Ontario Dental Association fee guide is an asset) Handle billing and payments, including direct billing to insurance companies Coordinate with dental assistants, hygienists and dentists to ensure smooth patient flow Maintain the reception area and ensure all administrative tasks are completed in a timely manner Adhere to privacy and confidentiality regulations (e.g., PHIPA)
Qualifications:

High school diploma or equivalent (post-secondary education in dental administration is an asset) Minimum 1 year of experience in a dental or medical office (required) Proficiency with dental software (e.g., Dentrix, Tracker, AbelDent) Familiarity with dental terminology and Ontario dental billing codes Strong communication and interpersonal skills Ability to multitask and work effectively under pressure Excellent organizational and time management skills
Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Application question(s):

How many years of experience do you have working in a dental setting?
Work Location: In person