to lead day-to-day front office operations at a busy, community-focused practice in
Calgary, Alberta
. The ideal candidate brings strong leadership, deep knowledge of Canadian dental insurance and eClaims workflows, and a track record of delivering an exceptional patient experience.
Responsibilities:
Lead
front office operations
: phones, scheduling, confirmations/recalls, reception, check-in/out, treatment plan presentation, and financial arrangements
Oversee
billing/collections
: insurance verification, eClaims (CDAnet/eClaims portals), reconciliations, AR reporting, follow-ups
Maintain efficient patient flow and high service standards; resolve concerns promptly
Hire, train, schedule, and coach
2-3 front office team members; conduct performance check-ins
Produce weekly/monthly KPIs (production, collections, AR, case acceptance, hygiene reactivation)
Optimize workflows in
Eaglesoft, Dentrix, ClearDent, Tracker, or similar
; ensure data accuracy
Support compliance with infection-control protocols and
applicable privacy legislation
Partner with clinical leadership to execute practice goals; assist chairside only as needed to support flow
Qualifications:
3+ years
of dental office leadership (lead admin, office manager, or equivalent) in Canada
Strong knowledge of
Canadian dental insurance
, eClaims/CDAnet, predeterminations, and AR best practices
Proficiency in major
dental PMS
platforms and insurer portals
Proven team leadership, coaching, and communication skills; calm, solutions-oriented mindset
Patient-centric, culturally sensitive, and comfortable in a high-volume environment
Asset: familiarity with
provincial fee guides
and federal/provincial programs (e.g., CDCP)
Schedule:
Full-time, on-site. Typical weekday hours; occasional evenings/weekends based on patient demand
Compensation & Benefits:
~$30/hour CAD+
,
negotiable
for the right experience/skill mix
* Benefits package to be discussed during interviews (health/dental, vacation, statutory holidays, RRSP/TFSA options may apply)
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