Job Description

Join Our Family-Owned & Operated Practice in Downtown Toronto!

Are you a systems-thinker who loves being the orchestrator behind the scenes?

Do you take pride in delivering a flawless patient experience? If so, we want you to be the administrative cornerstone of our friendly, owner-operated dental clinic in

Downtown Toronto

.

We are a close-knit, family-based practice dedicated to

excellent customer service

and fostering a genuinely supportive team. We are looking for an experienced, detail-oriented

Full-Time Dental Office Admin Coordinator

(with one Saturday a month, as needed) ready to grow with us.

This role is perfect for someone who thrives on organization, enjoys

implementing efficient systems and structure

, and wants to ensure the practice runs perfectly every single day.

What You'll Be Doing:

As one of our Admin Co-Ordinator's, you are the crucial link between our patients, the clinical team, and our smooth daily operations.

Patient Experience & Coordination

Be the First Impression:

Warmly welcome and host all patients--in person, on the phone, and via email--setting the tone for an

outstanding experience

that exceeds expectations.

Scheduling Mastery:

Strategically manage and optimize

the daily appointment schedule to maximize clinical efficiency and minimize gaps for our providers.

Treatment Advocacy:

Play a key role in patient care by speaking to patients about their recommended treatment plans and communicating their value to encourage patient acceptance.

Relationship Building:

Proactively resolve

any escalated patient issues and build lasting trust through ongoing, clear communication.

Financial & Operational Excellence

Financial Gatekeeper:

Manage all patient financials, including

accurately estimating and collecting

patient portions due at the time of service.

Billing & Claims:

Expertly input patient information (including insurance details) with high confidentiality into

Dentrix

. Process accounts payable/receivable and manage payment allocation through

insurance portals

.

System Ownership:

Assist with the

organization, coordination, and inventory

of all office supplies and deliveries.

Team Support:

Help

manage the clinical staff schedule

to ensure optimal treatment room coverage.

What Makes You a Great Fit

Experience is Key:

Proven experience in a dental administrative or treatment coordinator role.

The Organizer:

You genuinely love creating and maintaining

structure, systems, and efficiency

.

Tech Savvy:

High proficiency with dental practice management software;

Dentrix experience is a strong asset.

Detail Driven:

You have an immaculate attention to detail, especially when handling sensitive data and financial transactions.

Service with a Smile:

A strong desire to provide a warm, professional, and exceptional level of service to everyone who walks through our doors.
Job Types: Full-time, Permanent

Pay: $21.00-$28.00 per hour

Expected hours: 35 - 40 per week

Benefits:

Dental care Extended health care Life insurance
Work Location: In person