Job Description

Dental Front Desk Needed in Edmonton, AB! Make up to $30/hr!

We're looking for a committed and polished Front Desk Agent to become part of our staff. The right person will serve as the initial contact for patients, delivering outstanding service while handling multiple office duties. This position calls for solid knowledge of medical terminology and familiarity with electronic health record (EHR) platforms. The Front Desk Agent will be essential in maintaining efficient daily operations throughout our medical facility or clinic.

Duties

Greet and assist patients upon arrival, ensuring a welcoming atmosphere. Manage patient scheduling, including appointments and follow-ups Perform insurance verification and collect necessary medical information from patients. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Handle phone inquiries with professionalism, utilizing multi-line phone systems to manage incoming calls effectively. Provide clerical support including filing, typing, and maintaining organized patient records. Assist in the review of care plans and documentation to ensure accuracy and completeness. Collaborate with clinical staff to ensure seamless patient flow and service delivery. Uphold confidentiality standards while managing sensitive patient information.

Requirements

Previous experience in a medical office or clinic setting is preferred. Familiarity with EHR systems such as Athenahealth, Eaglesoft, or Dentrix is advantageous. Strong understanding of medical terminology, insurance processes, and coding (CPT/ICD). Excellent computer skills including proficiency in Microsoft Office applications. Bilingual abilities are a plus for enhancing patient communication. Exceptional customer service skills with a focus on patient satisfaction. Strong organizational skills with attention to detail in documentation review. Ability to multitask effectively in a fast-paced environment while maintaining professionalism. Knowledge of dental terminology is beneficial for those applying to dental offices. Join our team as a Front Desk Agent where you can contribute to providing outstanding patient care while developing your administrative skills in the healthcare industry!
What defines our practice above all else is our patient-centered approach. Patient health and wellbeing drive every decision we make, and we need team members who share this commitment. We're looking for someone who demonstrates trustworthiness and consistency as a valued member of our staff. If you believe you'd excel in this kind of environment, we'd love to hear from you.

Job Type: Full-time

Pay: Up to $30.00 per hour

Work Location: In person