Job Description

Dental Front Desk Needed in Edmonton, AB! Make up to $30/hr!

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing various administrative tasks. This role requires a strong understanding of medical terminology and experience with electronic health record (EHR) systems. The Front Desk Agent will play a vital role in ensuring smooth operations within our medical office or clinic environment.

Duties

Greet and assist patients upon arrival, ensuring a welcoming atmosphere. Manage patient scheduling, including appointments and follow-ups Perform insurance verification and collect necessary medical information from patients. Maintain accurate medical records and documentation in compliance with HIPAA regulations. Handle phone inquiries with professionalism, utilizing multi-line phone systems to manage incoming calls effectively. Provide clerical support including filing, typing, and maintaining organized patient records. Assist in the review of care plans and documentation to ensure accuracy and completeness. Collaborate with clinical staff to ensure seamless patient flow and service delivery. Uphold confidentiality standards while managing sensitive patient information.

Requirements

Previous experience in a medical office or clinic setting is preferred. Familiarity with EHR systems such as Athenahealth, Eaglesoft, or Dentrix is advantageous. Strong understanding of medical terminology, insurance processes, and coding (CPT/ICD). Excellent computer skills including proficiency in Microsoft Office applications. Bilingual abilities are a plus for enhancing patient communication. Exceptional customer service skills with a focus on patient satisfaction. Strong organizational skills with attention to detail in documentation review. Ability to multitask effectively in a fast-paced environment while maintaining professionalism. Knowledge of dental terminology is beneficial for those applying to dental offices. Join our team as a Front Desk Agent where you can contribute to providing outstanding patient care while developing your administrative skills in the healthcare industry!
Job Type: Full-time

Pay: Up to $30.00 per hour

Work Location: In person