Job Description

We are a very friendly yet professional Elite family practice with constant growth opportunities. Our principal/owner is an energetic female leader who is never stopping, never settling, and who has a passion for dentistry and for elevated personalized customer service.

We are seeking a qualified, experienced, and self-driven

Dental Office Manager who would take over the

financial management/controller side

of the managerial role

to bring the already very successful practice to the next level. We are making big and exciting changes, revamping our vision, elevating our culture, designing an exciting growth plan, turning great into amazing, and we need your competence, your skills, your enthusiasm, your passion and your dedication to bring the vision to life through a smooth, organized, and fun journey.

If you always wanted a financial manager position that allows you to not only showcase your best assets and build amazing relationships with the clients and the team, but where you are also encouraged to bring your creativity and your drive to the table and play a pivotal role in a business transformation to its highest potential, then come turn your job into a career and work towards your own dreams while helping your colleagues bring theirs to life.

Please submit your resume along with a cover letter detailing your relevant experience to

md.manager.resume@gmail.com

What's in it for you:

Competitive compensation Full-time position status State-of-the-art technologies/modern equipment, beautiful work environment Group Health benefits Free dentistry and discounts for immediate family free parking Transit accessible (we are right beside the Go train) Major opportunity for professional advancement An opportunity to shine and showcase your financial management skill set in a creative and forward-thinking work environment open to any of your suggestions, ideas and creative growth projects Recognition through bonus system

Position Requirements:

4 years + experience in DENTAL office management, especially the numbers, their analysis and the action plans required to lead them to successful values Interested in handling mainly

financial

management and

control of administrative operations

, with adequate credentials to support experience. Needs to be able to temporarily take over the general (HR/patient/day to day work flow) management of the practice when the general manager is off or absent Strong financial background: Profit and loss analysis, budget management, identification and correction of variances, tracking of all financial transactions and their accuracy. Proficient in analysis and tactics to grow practice KPIs and success metrics Highly proficient in Quickbooks and reconciliation of accounts Highly proficient in invoice management (payment, validation, negotiation) Highly proficient in MS Office: Excel, Powerpoint, Word, Outlook Experienced with Dentrix a compelling asset Strong experience in management of account receivable Strong experience in management of account payable Strong written and communication skills. French a great asset. Strong knowledge of dental terminology and treatments an asset Experience maintaining patient privacy Customer service and result-driven mindset Willingness to work varied hours to align with business needs

Schedule: Full-time or Part-time

The hours are subjected to change as the practice reaches new levels of success

The position is salaried: the employee is expected to dedicate the necessary time to achieve objectives within their timelines, with the flexibility to adjust their hours once the goals are met.

The present hours:

Mondays - 7:30 am to 5:00 pm Tuesdays - 7:30 am to 4:30 pm (practice opened until 8pm) Wednesdays - 7:30 am to 4:30 pm Thursdays -7:30 am to 8:30 pm (practice opened until 8pm) Fridays - 7:30 am to 4:30 pm
Practice is open alternating Saturdays- 7:30 am to 4:30 pm (eventually to be every Saturday)

Job details and salary:

- Only qualified candidates will be contacted for further consideration.

- Full time

- Work location: in person

- Pay: The salary range is from $40,000.00 to $65,000+ annually and based on the candidate's work experience/skill set/credentials and will be discussed during the interview process. The compensation includes group benefits as well as free regular care dentistry.

In addition to the base salary, the selected individual will be eligible for an annual bonus based on objective achievement and/or above and beyond dedication to the practice.

Main Responsibilities:

Administrative and Financial Management

:

Maximizing profitability through efficient operation while still maintaining office vision and mission statement Assist with implementation of office policies and procedures to ensure efficiency and compliance with regulations. Manage office budgets, expenses, and financial transactions to increase revenue and lower expenses. EBITDA tracking, profitability and growth tracking (dental office important metrics of success and KPIs) Provide principal with accurate and detailed daily, weekly, and monthly reports including detailed P&L Organize and document bi-weekly meetings with principal on financial and procedural health of the practice, challenges, tactic in place, timeline and progress tracking. Oversee flawless billing process in compliance with ODA fee guide rules and choice of codes in respect of provided service and insurance companies' expectations

Master

the ODA fee guide and billing regulations. We expect that the candidate had the ODA course on proper billing practice or will be prepared to take it to be aligned with our billing policies.

Master

insurance expectations, regulations, rules and reimbursement process. Manage predeterminations and understand how they can affect audit risks Oversee individual patient billing particularities, exceptions or special requests Manage and oversee payment plans, financial agreements and AR in conjunction with the manager and owner

Record Keeping and Compliance (controller role)

:

Ensure compliance with healthcare regulations, RCDSO expectations and best practice processes. Monitor and update office protocols to reflect changes in regulations or best practices. Ensure consistency, quality, detail and accuracy of all treatment documentation (notes) to support code choices and billing. Ensure all communications are recorded, documented, filed adequately and readily accessible. Ensure all patient's chart notes are consistent with billings, codes and schedule. Ensure the clinic complies with government safety regulation and policy to guarantee staff and patient safety. Organize regular staff update. Organize compliance re-certifications and training as needed (eg. CPR, Whimis, IPAC, etc.)

Inventory and Supplies Management

:

Establish an efficient inventory management system and ordering process that ensures smooth office operations and respect established budget to reduce expenses. Manage relationships with reps, vendors, and negotiate contracts for supplies and services with the office manager Establish tactics to lower practice expenses Maximizing profitability through efficient operation while still maintaining our Mission Statement

Technology Management

:

IT liaison Align technology liaison Cerec rep liaison X-rays/panoramic maintenance Sterilization technology control Overseeing repairs, premise emergencies, point of liaison for trouble shooting on any defective dental equipment or practice needs (eg. Air conditioning, plumbing, etc) Establish and supervise strong maintenance programs for in-office and out of office equipment.

Occasional Responsibilities

a) when the general manager is absent

b) when the general manager needs support or another input

c) when a general managerial task is too heavy for one person

d) to plan and host the team meetings

e) to plan and run the employee's reviews (KPIs)

Leadership & Staff Management

Ensure a full schedule Schedule vacations and coverage; manage time-off requests and absences. Enforce practice core values, vision, culture, dress code, punctuality, and professional behavior. Mediate and resolve staff conflicts and disputes professionally. Coordinate productive morning huddle. Manage temporary staffing needs and resource agencies.

Patient Experience & Relations

Ensure a welcoming, professional, and comfortable environment for patients. Oversee the presentation and cleanliness of the practice premises. Ensure flawless patient experience from greeting to post-visit follow-up. Respond promptly and professionally to patient complaints and concerns. Handle emergency calls and redirect appropriately.

Operations & Workflow Oversight

Oversee daily office operations: opening procedures, ensuring operatories and front desk readiness, and daily team huddles. Support clinical workflow: verify patient charts are prepared, ensure lab cases are ordered and tracked, and clinical rooms are organized. Manage front desk workflow: appointment confirmations, treatment plan presentations, and follow-up. Enforce Standard Operating Procedures (SOPs) for all office functions. Prevent audit, respond promptly to any insurance requests.

Compliance & Risk Management

Oversee infection control, sterilization, and safety protocols. Maintain incident reports, safety data sheets, and legal documentation.

Technology & Equipment

Maintain secure backups and coordinate IT support for systems, troubleshooting, and updates.

Direct Support to the Dentist/Owner

Manage the dentist's calendar, meetings, and confidential matters. Provide briefings and support regarding practice operations. Act as a communication bridge between the dentist and staff.
Job Type: Full-time

Pay: $40,000.00-$65,000.00 per year

Benefits:

Dental care Extended health care On-site parking Vision care
Application question(s):

Please provide your relevant qualifications for this position
Experience:

dental office management : 4 years (preferred)
Work Location: In person