Job Description

Delivery Executive


Location: Canada (preference will be given to candidates in the Greater Vancouver Area/Western Canada), Client Site as Required


Job Type: Full-Time | Travel: As Needed


Role Summary


The Delivery Executive is a forward-thinking customer-centric leader accountable for leading complex, multi-tower programs and delivery operations across diverse clients and industries. This role encompasses full ownership of delivery performance, financial outcomes, team leadership, client relationship management, and alignment with strategic objectives. The position plays a key role in driving innovation, digital transformation, and continuous improvement across engagements.


Key Responsibilities

Customer Relationship Management

Fosters executive-level client relationships, ensuring alignment with business goals understanding customers' needs and pain points to drive new ways of working through a trusted partner approach Manages a healthy Customer relationship and executes actions for enhancing customer experience via incremental value-adds and co-creation. Leads customer interactions and showcases excellent customer intimacy and achieving the highest levels of customer satisfaction

Leadership

Leads large-scale, multi-disciplinary delivery initiatives across application, infrastructure, and user support domains. Takes accountability for driving delivery success and ensuring execution excellence across service lines, subcontractor relationships, and delivery teams. Accountable for end-to-end service ownership to ensure contractual commitments are achieved and risks & issues are timely addressed. Aligns various delivery units and functional parts (internal & external), ensuring seamless delivery of services, encouraging global ways of working to enable customer success. Leads, motivates, and develops direct and indirect teams to build business capability. Manages the team of SDMs who work with customer and delivery team managers to ensure seamless delivery to the customer., explores opportunities of engaging in additional services/projects.

Growth and Contract Development

Supports Pre-Sales in contract renegotiations with the Customer for specific services/solutions. Drives contract growth by development of add-on sales opportunities. Strategic planning for contract/Customer retention

Collaboration & Communication

Understands Delivery frameworks, encourages various participating teams to align with global ways of working to act as 'OneFujitsuTeam' Effectively communicates & collaborates with Customer, Account Executive, Sales, Delivery and other relevant stakeholders. Delivery Executive has in-depth understanding & knowledge of customer business, their vision and how Fujitsu is contributing, the key contributing parts of Fujitsu, their contract & scope, Service and Delivery teams that supports it. Effectively communicates and aligns team on the 'Big Picture'. Communicates with key Customer stakeholders, conducts business review meetings periodically to share the progress & performance.

Financial Forecasting & Management

Accountable for the delivery of projects and programs to budget and contracted milestones. Accountable for maximizing revenue and margin on the account to drive growth and reduce costs Ownership of the forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.

Learning and Continual Improvement

Continuously drive for efficiency, continual service improvements, automation/innovations, for excellence in end-to-end Service Delivery Adopts data-driven decision making, use data analytics, understand & evaluate trends, taking actions for enhancing performance, increasing productivity, reducing cost.

Governance and Reporting

Owns governance through effective quality management, reporting & improvement actions. Participates in internal/external reviews as applicable.

Escalation Management and Support

Ensures that an escalation matrix is set up covering strategic, tactical and operational escalation path, is understood and adhered to by the various teams. Owns customer escalations and ensures that teams work on priority in accordance with the standard escalation management process and implements an effective get-well action plan.
Qualifications


Minimum 20 years of experience in IT services delivery, including application support and development, application modernization, and end-user services. Demonstrable experience fostering strong, customer-focused operative models aimed at innovation and continuous improvement Proven success in leading large-scale programs within legislative and regulatory Public Sector, Utilities and/or complex enterprise environments. Strong domain experience in one or more of the following industries: Retail, Manufacturing, or Public Sector, Energy and Utilities, Experience leveraging advanced technologies (blockchain, AI, etc) to transform delivery for customers by creating a continually evolving operating model focused on outcomes. Strong understanding of Agile, DevOps, ITIL frameworks, and cloud transformation. Track record of managing cross-functional teams and executive client stakeholders. Financial acumen with deep knowledge of how growth, revenue and margin levers can be used to maximize efficiency and grow an account. Experience in partnering with sales and the business to create a strong collaborative market presence that will ensure success in market awareness and sales execution Experience in talent development, coaching, and team building. Willingness to travel as required.
Must have skills:- Experience in IT services delivery, including application support and development, application modernization, and end-user services.


Demonstrable experience fostering strong, customer-focused operative models aimed at innovation and continuous improvement


Proven success in leading large-scale programs within legislative and regulatory Public Sector, Utilities and/or complex enterprise environments.


Strong domain experience in one or more of the following industries: Retail, Manufacturing, or Public Sector, Energy and Utilities


Why Join Fujitsu


Fujitsu is a global leader in digital transformation, recognized by Fortune and the Human Rights Campaign Foundation. Our inclusive and innovative-driven culture empowers individuals to grow and contribute to meaningful change. Employees are supported with comprehensive health, retirement, and well-being benefits.


Diversity and Inclusion Commitment


Fujitsu is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, identity, sexual orientation, national origin, disability, or veteran status.



#LI-FV1