Job Description

BDC Manager - Thomas MotorsOverview

Thomas Motors is seeking a motivated and detail-oriented

BDC (Business Development Center) Manager

to join our growing team. In this role, you will be responsible for overseeing our dealership's customer communications, managing inbound and outbound leads, and ensuring our sales team has consistent opportunities to close deals. The ideal candidate will be a strong communicator, highly organized, and driven to deliver measurable results in customer engagement and sales growth.

Responsibilities

Lead and manage the BDC team to maximize appointment setting and lead conversion. Develop and implement phone, email, and digital communication strategies to engage potential customers. Track and monitor all inbound and outbound leads, ensuring timely follow-up and high-quality customer interactions. Collaborate with the Sales and Finance departments to streamline the appointment-to-sale process. Train and coach BDC representatives to meet performance goals and maintain professional standards. Analyze performance metrics and prepare regular reports for dealership leadership. Identify process improvements to increase efficiency and customer satisfaction. Maintain a positive, customer-first approach to all communications.

Requirements

Proven experience in a BDC, call center, or dealership management role is preferred. Strong leadership skills with the ability to motivate and manage a team. Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency with CRM systems, lead management tools, and Microsoft Office Suite. Customer-focused mindset with the ability to handle objections and resolve concerns professionally. A results-driven attitude with a track record of achieving performance goals.

Why Join Us?

At Thomas Motors, we're more than just a dealership--we're a community. This is your chance to play a key role in driving our growth while building your career in automotive management. If you're a motivated professional with a passion for customer service and team leadership, we want to hear from you.

Job Type: Full-time

Pay: $5,302.73-$15,421.00 per month

Benefits:

On-site parking
Work Location: In person