Job Description

OPENLANE Canada is the largest automotive re-marketing services company in Canada. OPENLANE provides state-of-the art facilities and technologies to help consumers and businesses buy and sell used cars, trucks, RVs, boats, and motorcycles.

Position Overview

The Dealer Relations/ Local Fleet Coordinator I will perform various administrative and operational functions including relationship management, implementation and development of customer service strategies and collaborate with colleagues across OPENLANE.

Responsibilities & Duties

• Drive superior customer experience to ensure satisfaction and build client retention.
• Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment partners and site personnel.
• Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.
• Perform clerical and numerical activities including selecting, compiling, verifying, and processing data.
• Ensure ancillary services such as transport and shop services have been scheduled and completed.
• Ensure all reserve prices and declarations are present and accurate.
• Utilize market conditions to effectively qualify reserve prices.
• Escalate customer service issues to senior team members.
• Understand the customer-facing system, OPENLANE.com, and effectively educate and resolve issues for internal and external customers.
• Assist with VLC lane placement, flagging vehicles and booking Simulcast auction run numbers.
• Collaborate with the VLC team to ensure proper marketing of sale inventory to maximize vehicle exposure.
• Support services and programs outside of the core VLC workflow as needed to meet site objectives.
• Perform sale day duties such as customer service and post-sale reporting.
• Monitor all on-ground inventory and provide recommendations and insights on how to market and sell inventory.
• Perform all required tasks related to sale day run lists.
• Educate customers on the best ways to utilize our systems and services.
• Utilize OPENLANE\xe2\x80\x99s inventory management system to run pre- and post-sale reports.
• Other duties as required.

• High School Diploma and or equivalent experience.
• A minimum of (1) year of customer service experience is an asset.
• Previous re-marketing experience or automotive background is preferred.
• Developed and professional verbal, written communication and listening skills.
• Prior experience with sales and sales management tracking databases with emphasis on accurate documentation is essential.
• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
• Ability to work in a team environment.
• Multi-tasking skills along with the ability to adapt to changing work environments.
• Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matters.

Openlane