Job Description

OPENLANE Canada is the largest automotive re-marketing services company in Canada. OPENLANE provides state-of-the art facilities and technologies to help consumers and businesses buy and sell used cars, trucks, RVs, boats, and motorcycles.

Position Overview

The Dealer Relations/ Local Fleet Coordinator I will perform various administrative and operational functions including relationship management, implementation and development of customer service strategies and collaborate with colleagues across OPENLANE.

Responsibilities & Duties

• Drive superior customer experience to ensure satisfaction and build client retention.
• Support growth of the customer base and act as a liaison between all Vehicle Logistics Center (VLC) departments, including sales representatives, consignment partners and site personnel.
• Perform key functions such as supporting OPENLANE initiatives, organizing and resolving customer concerns effectively.
• Perform clerical and numerical activities including selecting, compiling, verifying, and processing data.
• Ensure ancillary services such as transport and shop services have been scheduled and completed.
• Ensure all reserve prices and declarations are present and accurate.
• Utilize market conditions to effectively qualify reserve prices.
• Escalate customer service issues to senior team members.
• Understand the customer-facing system, OPENLANE.com, and effectively educate and resolve issues for internal and external customers.
• Assist with VLC lane placement, flagging vehicles and booking Simulcast auction run numbers.
• Collaborate with the VLC team to ensure proper marketing of sale inventory to maximize vehicle exposure.
• Support services and programs outside of the core VLC workflow as needed to meet site objectives.
• Perform sale day duties such as customer service and post-sale reporting.
• Monitor all on-ground inventory and provide recommendations and insights on how to market and sell inventory.
• Perform all required tasks related to sale day run lists.
• Educate customers on the best ways to utilize our systems and services.
• Utilize OPENLANE\xe2\x80\x99s inventory management system to run pre- and post-sale reports.
• Other duties as required.

Required qualifications and attributes:

• High School Diploma and or equivalent experience.
• A minimum of (1) year of customer service experience is an asset.
• Previous re-marketing experience or automotive background is preferred.
• Developed and professional verbal, written communication and listening skills.
• Prior experience with sales and sales management tracking databases with emphasis on accurate documentation is essential.
• Effective customer relations, communication, enthusiastic, persuasive and interpersonal skills required.
• Ability to work in a team environment.
• Multi-tasking skills along with the ability to adapt to changing work environments.
• Demonstrated ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matters.

Qualified internal candidates please apply in Workday via the Career Worklet and then \xe2\x80\x9cFind Jobs at OPENLANE\xe2\x80\x9d

OPENLANE Canada is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessment and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise Human Resources if you require disability-related accommodation.

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