Job Description

Company Overview

Our Values
At TD we\'re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they\'re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they\'ll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing - and so will you.

Department Overview

As a Data Scientist within TD\'s AIML Practice, you will contribute towards the evolution of TD\'s Machine Learning & Speech/Language Analytics capability. You will specifically be responsible for developing and managing Machine Learning and Speech/Language models in support of the North American Contact Centre (NACC).

This role offers an excellent opportunity to apply your technical and analytical skills to real world challenges and see your work positively impact colleague and customer experience. You will be expected to work with multiple business partners to advance the use of Machine Learning, Natural Language Processing (NLP), and Large Language Models (LLM) in support of a variety of NACC initiatives and priorities.

Job Requirements

• Demonstrated experience and expertise in developing classical and Machine Learning prediction/classification models
• Demonstrated experience and expertise with Natural Language Processing and Large Language Models
• Proficient in Python
• Experience with SQL, Azure Cloud and Azure ML Services is an asset
• Excellent written and verbal communication
• Ability to translate complex/technical terms and concepts into easy-to-understand business language
• Motivated to constantly strive to find innovative ways to enhance processes and analytical solutions
• Undergraduate degree in Science, Technology, Engineering, Math, or modeling related discipline such as Economics or Finance (Graduate Degree is considered an asset)
• 5+ years of relevant experience strongly preferred

Hours

37.5

Job Details

• Develop and maintain statistical and machine learning models in support of NACC capabilities/initiatives/priorities
• Support TD\'s voice to text transcription capability via custom tuning of call transcription models where/when required
• Develop a variety of language models/solutions to support front line coaching (abuse, compliance, disclosures, etc.) and customer experience initiatives (understanding pain points, customer sentiment, nature of complaints, etc.)
• Collaborate with Model Risk Management and other control partners to ensure developed models are effective, stable, unbiased, and compliant
• Develop and support ongoing model monitoring work for the existing model inventory to ensure sustained performance of all models

Workplace Model

Hybrid

Inclusiveness

Our Commitment to Diversity, Equity, and Inclusion
At TD, we\'re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We\'re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you\'d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We\'re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That\'s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It\'s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!

Business Line

Corporate

Job Category - Primary

Enterprise Data & Analytics

Job Category(s)

Enterprise Data & Analytics

Job Family

Advanced Analytics & Modelling

Time Type

Full Time

Employment Type

Regular

Pay Details

We\'re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Careers Web Site Cities

Canada-Ontario-Toronto

TD Bank