Job Description

We host the data. We provide the connections. We protect the information.

Do you thrive in a fast-paced environment? Are you curious about the intricate world of data centers? Do you love solving challenges while connecting with customers? If so, we want to hear from you!

Have we piqued your interest? Keep reading!

eStruxture Data Centers

is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem of almost 1,000 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 15 carrier and cloud-neutral facilities.



Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the

people of eStruxture.

Tell me about the job...

As part of the front-line support team, the

Data Center Technician

will report to the Data Center Manager and play a critical role in ensuring the smooth operation of the facility. The role is a vital operational function assisting in ensuring we provide very high levels of availability for customers' mission critical computing and colocation needs. eStruxture's data centers are world class facilities with high levels of redundancy, complexity and risk management.



The ideal candidate will demonstrate a proactive approach, a commitment to continuous improvement, and strong customer-facing skills. We are looking for individuals who thrive in a dynamic environment, possess a solutions-oriented mindset, and have a passion for maintaining high-quality service standards.

OK, I'm interested! Tell me more about the core job functions...

The duties and responsibilities include but are not limited to:





Facility


Conduct regular checks of power and HVAC systems to ensure optimal performance for colocation and managed services customers.

Monitor basic network status and perform initial checks using the monitoring systems.

Respond to fault conditions and assist with repair/remediation.

Maintain an updated inventory of operational infrastructure assets.

Maintain an access-card system.

Perform regular power, cooling, and user access audits.

Help customers with equipment shipping and receiving.


Provisioning


Rack and stack various IT hardware into racks. Physically prepare servers, network, storage and security hardware.

Assemble and install servers, test and troubleshoot hardware components, and report inventory issues in a prompt fashion.

Troubleshoot and resolve basic OS and network level issues.

Install various operating systems (Windows and Linux), and configure basic network settings on servers.

Perform colocation cabinet installation according to standards.

Install and test copper and fiber cables throughout the data center and various computer rooms.


Security


Ensure physical and remote security policies and procedures are being strictly followed.

Document any changes or incidents and report or escalate as required.

Follow the company's change policy (approval process and project management).

Perform scheduled walkthroughs and report any issues to the appropriate department manager.


Training


Assist in documenting and maintaining an up-to-date DC Technician's Handbook.

Special projects may be assigned based on skill-level and qualifications

I'm really interested! What skills/knowledge do you want and need?

Experience


2+ years working in a data center operations environment. Experience managing and driving projects to successful completion, ideally with team members in several remote locations. Experience dealing with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system

Education/Certification/Designation


College degree (or relevant experience) in computer science or management.

Competencies


Proven ability to manage customer expectations and resolve conflicts

Technical Skills/Knowledge


Proficiency with Google Suite. Excellent prioritization and time management skills. Excellent knowledge of server hardware. Solid understanding of Linux, UNIX administration and Copper/Fiber Optic Testing/Cabling Standards. Basic to intermediate electrical and HVAC familiarity would be considered an asset especially electrical circuit types, ASHRAE principles and Uptime Institute topologies. Understanding of distributed and service-oriented architectures. Ability to lift 50lbs on occasion. Valid driver license.

Working Conditions

A minimum 40-hour work week is expected. Start/finish hours to be discussed and agreed upon in writing or via email with the Data Center Manager. Shift work in nature and depending on facility, may be a 24x7 shiftwork requirement. Required to be part of the on-call coverage rotation (1 week at a time, every 3-4 weeks). On occasion, the candidate may have to work with challenging clients, work on shifts longer that the standard 8 hour shift, work on evenings, nights, or on weekends.

Security for our team

All offers are contingent upon the successful completion and satisfactory results of a background investigation.

Let's embark together on the next exciting chapter of your career!