Job Description

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid



Reporting to the Manager of Analysis and Reporting, the role of Bank Reporting Analyst will support aspects of Manulife Bank\xe2\x80\x99s customer and data reporting requirements, including product performance dashboards across all of the Bank\'s product lines. This role will work closely with the Product Managers and collaborate with the Bank\xe2\x80\x99s Risk Analytics team, leveraging best practice in data analytics and reporting. The ideal candidate will have a strong background in data reporting, manipulation, and a demonstrated ability to solve analytical problems.

Key Accountabilities:

Data Reporting: Perform ad hoc analysis and communicate results to stakeholders in a clear and effective manner. Key areas of focus include product and customer segmentation, as well as analytics to support assumptions in business cases.

Performance dashboards: Maintain and enhance Bank performance dashboards to provide insight and inform decisions on the product portfolio as well as measure the success of strategic promotions and cross sell initiatives.

Competitive reporting: Perform ad hoc competitive analysis and reporting on industry trends, market share as well as specific product and marketing initiatives.

Collaboration with Canadian Division customer data and segmentation initiatives:

Liase with other areas in Canadian Division to leverage customer data and segmentation initiatives and best practice.

Subject matter expertise:

Develop deep subject matter expertise in all stages of the bank reporting process, including data extraction, analysis, interpretation, and validation.

Qualifications:

Post-secondary education in an analytical or quantitative discipline (e.g. Math, CS, Engineering, Economics).

Experience in an analytical environment manipulating large amounts of data (e.g. Data Analyst, Business/Operations Analyst or Statistician), preferably within a financial institution.

Business Intelligence experience, including the generation of analytical reports for internal or external customers.

Demonstrated ability to communicate complex problems in a clear and concise manner to senior colleagues.

Experience with the application of statistical principles in a business setting is an asset.

Familiarity with computer programming concepts and database architecture is an asset.

Previous experience in consumer goods and/or product and marketing organization is an asset.

Technical Skills:

Advanced level Excel (Pivot Tables, VBA Macros)

Intermediate level SQL (Joins, Aggregate Functions, Sub Queries)

Experience with statistical software such as SAS, Python, Matlab, or R is an asset

Experience with Power BI is an asset

Experience with SalesForce is an asset

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.

Boundless opportunity
We create opportunities to learn and grow at every stage of your career.

Continuous innovation
We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

#LI-Hybrid

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Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including , , , , and . Additional information about John Hancock may be found at .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location Waterloo, Ontario

Salary range is expected to be between $55,125.00 CAD - $91,875.00 CAD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife