Job Description

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.





During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Overview of the Role:

Reporting to the Data and Performance Lead, this individual will have responsibility of supporting the

organization's data-driven culture by collecting, analyzing, and reporting data to inform decision-making, program evaluation and service improvement. This position will play a key role in supporting all programs and services by managing performance metrics, enhancing data systems, and contribution to integrated care reporting.

Duties and Responsibilities:

Data Management and Analytics

Collect, clean, and validate data from various sources Develop and maintain dashboards and visualizations to support real-time decision-making Analyze trends, identify gaps, and prepare reports for internal and external stakeholders

Performance Monitoring and Reporting

Track key performance indicators (KPIs) for organizational programs and services Prepare regular reports for funders, leadership, and community partners Support program evaluation initiatives, including outcome tracking

System and Process Improvement

Collaborate with IT, clinical, and administrative teams to improve data collection processes Collaborate with IT and Privacy to ensure data integrity, security, and compliance with relevant

privacy legislation

Assist in integrating new data tools and platforms

Collaboration and Capacity Building

Work closely with the Data and Performance Lead and Quality Improvement Team Provide support to employees on data literacy and use or reporting tools Participate in committees, working groups and special projects as needed

Client Safety

Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Risk Management

Minimizes risks adhering to CMHA Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of staff and clients

Other Duties as Assigned

Attend, participate in team meetings and all employee meetings Participate in organizational quality improvement activities, e.g. accreditation projects, committee

work, special events

Participate in activities at the team/program level Participate in external committees as required

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Effort:

Sits at desk, stands and walks daily to perform the duties of the job. Concentration, conceptualization and attentiveness required daily to answer all inquiries. Creativity and innovation required daily using sight, hearing and touch to operate a computer, Develop strategic actions, develop/provide information on policies and procedures, Proofread, perform comprehensive assessments, and read documents, Resolve conflicts, problem solve, attend meetings, prepare documents, listen to clients etc.

Skills:

Post secondary education (e.g. diploma or certificate in Health Informatics, Data Science, Public

Health, Statistics, or a related field); Bachelor's degree an asset

Certifications in Healthcare Quality, Health Data Analyst, Lean/Six Sigma, Google Data Analytics

and/or Power Bi is an asset

A minimum of 3 years experience in a data and performance measurement role, preferably in a

healthcare, mental health, or community-based setting

Experience with data visualization tools (e.g., Power BI, Tableau) and databases (e.g., SQL) Familiarity with health system reporting in Ontario (e.g., Ministry of Health, Ontario Health, CIHI) Excellent interpersonal and organizational skills; able to prioritize Excellent oral and written communication skills Excellent problem-solving and decision-making skills Ability to maintain confidentiality Strong knowledge in various aspects of applicable legislation Effective client relationship building skills; understanding the client's needs and background Strong computer skills including PowerPoint, Excel (Macro's an asset), Word, Visio and, Power BI,

Tableau

Previous experience in working in EMHware and/or PS Suites experience an asset Ability to work independently and co-operatively as part of a team, management, board of directors,

stakeholders and partners such as external vendors

Able to integrate CMHA Durham's philosophy of being a "welcoming organization" into everyday

practice.

General knowledge of the mental health environment in Ontario. Ability to adapt to change and navigate through ambiguous situations Project management skills Knowledge of Indigenous communities and cultural practices (preferred) Basic to Intermediate fluence in French considered an asset. Work outside of normal business hours as required

Working Conditions:

Works on site in office settings and off site in the community in public environments and residential

settings

Exposure to abusive/irate clients, deadlines, multiple demands, distractions/Interruptions Little exposure to hazards Deadlines Dealing with multiple demands Isolation (working in satellite offices or from home)

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday - Friday work week has 35 hours for most position and everyone gets their birthday off with pay.



Read more about us at

CMHADurham.org

/getinvolved

.



CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.