Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY\'s people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax, transaction and consulting services. We strive to help all of our people achieve their professional and personal goals through an inclusive environment that values everyone\'s contributions, appreciates diversity of thought, fosters growth, and provides continuous opportunities for development. Recognized as one of Canada\'s top employers, EY continually strives to be a great place to work.
The opportunity
Ernst & Young is seeking a Cybersecurity Service Delivery Professional to manage and oversee strategy and execution of business operations within the firm\xe2\x80\x99s Cyber Threat Management Practice. The ideal candidate will be a self-starter that takes pride and creative ownership of operations with an eye on details for improvement and efficiencies. This position falls within our Consulting Service Line, which helps our clients enhance the effectiveness of operations functions by assisting them as they shift their emphasis from transaction-level control, processing and reporting to more value driven, decision support and analytics.
Your key responsibilities

• Working with partners and clients the candidate will be responsible for:
• Building and fostering relationships with key stakeholders, business leaders and technology teams to manage business strategy and deliver outstanding internal and external support
• Define, monitor and report key performance Indictors (KPIs) of the security services delivery.
• Define, generate and distribute monthly and ad-hoc KPI reporting to key stakeholders.
• Monitor metrics for trends and track identified issues.
• Recommend service and workflow improvements to improve service availability and performance and add value for key stakeholders.
• Overseeing and managing/automating improvements to the Cyber Practice\xe2\x80\x99s business processes, methodologies, and client communication methods
• Driving consistency of all established processes and procedures by sharing best practices with team members to contribute to enhance the quality of client experience
• Reviewing and developing key documentation, including policies and procedures and reports, to ensure alignment with company standards
• Actively participating in and contributing to the preparation of statements of work, proposals and the steps of these processes according to firm guidelines
• Maintaining current knowledge on industry issues/trends and competitive services
• Managing and maintaining external and internal process for the business including:
  • Client onboarding
  • End-to-end Client experience
  • Inventory
  • Reporting and report writing
  • Managing client billing and invoicing
  • Compliance (SOC 2)
  • Technology project management

Key Candidate Requirements

• Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
• Passionate about quality of service and product and continuous improvement.
• Experienced in IT Service Management and/ or Systems Integration and Engineering
• Demonstrated ability to communicate, present and influence credibly and effectively
• Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
• Work with minimal supervision, linking in with account team as and when required
• Manage projects or initiatives while clarifying objectives, priorities, roles, responsibilities, timelines and scope changes as appropriate
• Leadership, facilitation, coaching and mentoring skills

To qualify for the role you must have:

• At least 5 years of experience working with Cyber Security Service Delivery, Security Program Management and/ or Professional services experience specific to Cybersecurity
• Two years\xe2\x80\x99 experience effectively leading or coordinating projects and motivated teams with diverse skills and backgrounds.
• Experience in business development and client engagement
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise finance with technology skills

What we offer
At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It\'s one of the many reasons we repeatedly win awards for being a great place to work.
We offer a competitive compensation package where you\xe2\x80\x99ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that\xe2\x80\x99s right for you

Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work. We\xe2\x80\x99re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. From our actions to combat systemic racism and our advocacy for the LGBT+ community to our innovative Neurodiversity Centre of Excellence and Accessibility initiatives, we welcome and embrace the diverse experiences, abilities, backgrounds and perspectives that make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.


EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.