As a Customer Training Professional you will guide our customers through the implementation process via phone, webcam, and internet on the software solutions that have made us the best in the industry.
Primary Responsibilities:
Perform necessary preparation, setups, and schedule training with customer\xe2\x80\x99s employees as required
Training is delivered remotely via WebEx or phone
Identify the customer\xe2\x80\x99s business needs and configure our solutions to meet those needs
Communicate with other internal groups to resolve problems and close issues
Monitor individual work load and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth and development
Working Conditions:
Prolonged periods of sitting and working on a computer is a requirement of the job \xe2\x80\x93 50-60% of the time
Training: You will spend the first 3-6 months training with our Customer Service team to learn the ins and outs of Reynolds\' software, while getting to work closely with customers. You will shadow your assigned mentor, as well as completing some classroom style, and online training.
Requirements Ability to understand and work on all PC based products Ability to problem solve and train customers on software products College diploma or University degree preferred Exceptional communication and organizational skills Ability to multitask in a fast-paced environment Experience in finance, accounting or customer service is a plus
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.