Job Description

Key Responsibilities:

• Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information.
• Problem Resolution: Identify and resolve customer issues efficiently, escalating complex problems as necessary.
• Product Knowledge: Maintain a thorough understanding of products/services to offer effective support.
• Feedback Collection: Gather customer feedback to enhance service quality and product improvements.
• Record Keeping: Document customer interactions and solutions provided.
• Team Collaboration: Work collaboratively with other departments to resolve customer issues.

Qualifications:

• Strong communication and problem-solving skills.
• Experience in customer service or a related field.
• Ability to handle challenging situations with professionalism.
• Proficiency in relevant computer applications and customer service software.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its and social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision\'s award-winning solutions, including its next-gen Cision Communications Cloud\xc2\xae, visit and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the and named a \xe2\x80\x9cTop Diversity Employer\xe2\x80\x9d for 2021 by .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our to learn about Cision\'s commitment to protecting personal data collected during the hiring process.

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