Job Description

About Dodds

Dodds Garage Doors, established in 1958, is Southern Ontario's trusted leader in garage doors and openers. Proudly serving over 630,000 customers, we've earned the Consumers Choice Award for more than 24 consecutive years. Family-owned and employee-focused, we are committed to delivering 24/7 emergency repairs, preventative maintenance, service, and installations for both residential and commercial customers. With over 67 years of excellence, Dodds is the most highly reviewed garage door company in the region.



Are you Our Next Customer Support Representative?

We're looking for a dynamic, detail-oriented communicator who thrives on creating positive customer experiences and supporting a fast-paced team environment. You're someone who listens closely, solves problems with a sense of urgency, and keeps things running smoothly behind the scenes. You're confident working across departments, balancing multiple responsibilities, and love a day that never looks quite the same. While structured processes are your best friend, you're not afraid to speak up when something can be done better. You bring energy, professionalism, and a true desire to help customers feel supported from the first call to the final follow-up.



A Day in the Life of Customer Support Representative

Every day brings a mix of customer interactions, scheduling, qualifying leads, and cross-team communication. As a CSR, you're a key connection between our customers, sales team, and service staff--ensuring a seamless experience from inquiry to completion.

Answer customer inquiries and concerns with professionalism and urgency Greet walk-in customers and assist with troubleshooting or general questions Coordinate and schedule garage door sales and service appointments Manage email inboxes, online chat, social media leads, and incoming calls Provide clear, accurate product and service information Update customer records and documentation with attention to detail Handle payment collection and follow up on outstanding service accounts Sell residential memberships, accessories, and openers through inbound and outbound efforts

What You Bring

A positive, proactive attitude with a passion for customer service Excellent verbal and written communication skills High attention to detail and organizational excellence The ability to manage competing priorities with confidence and sound judgment Strong problem-solving and critical thinking abilities A collaborative spirit with experience working across teams Prior experience in a call center, customer service, or administrative support roles

Why Join Dodds?

We are a team of problem-solvers, people-developers, and high performers who thrive on doing great work and lifting each other up along the way. When you join Dodds, you are not stepping into just another job, you're stepping into a role that recognizes your leadership, supports your development, and rewards your impact.

Be part of an award-winning, family-run company that values its people Access continuous training and long-term career development Work in a collaborative and safety-focused environment Make a difference every day with a team that respects your leadership Enjoy a flexible, adaptable, and high-trust work culture

Additional role details

Job Type:

Full-time, Permanent

Schedule:

5 days per week (may include a weekend): 8:00 am-5:00 pm

Benefits:

Health care spending account, on-site parking

Work Arrangement:

In-person position



Apply Today!

Take the next step in your career with Dodds Garage Doors. We are a company where your attention to detail, customer-first mindset, and collaborative approach are recognized and rewarded. If you're ready to bring your energy and expertise to a high-performing team, we want to hear from you.