Job Description

WHO WE ARE...

We are MAKRs - Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable.

The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and socially just--

Waterplay

, a cheeky global splash pad provider,

Parkworks

, a North American park space supplier, and

Wekid Mfg

., Canada's most playfully professional steel manufacturing team.

With 10's of thousands of play and park space installations throughout the world, the MAKR Group have helped provide millions of people, from all walks of life, of all ages, and with diverse abilities, with access to amazing, inviting, playable, enjoyable, 'go-backable' recreation places. What makes us jump out of bed every morning is knowing we're integral to create these meaningful places, and we need people like you to help us build them.

WHO YOU ARE...

You thrive in an environment where no two days are the same. You are a customer-focused, self-directed, solution seeker. You inject fun into all aspects of your work and invite others to do the same. We're a different kind of company and we're looking for a different kind of individual to join our team!

WHAT YOU'LL DO...

Our Customer Service Team, within our Waterplay division, needs the next, great,

Customer Support Representative (CSR)

to deliver outstanding support to our sales professionals and our customers.

RESPONSIBILITIES:

Create documents and reports for internal and external use (sales funnel reports, quotes, contracts) Support our sales team with administration, trouble-shooting, and research Manage the order release process Participate in training and professional development to learn new and current product solutions, processes, and design philosophies Delve into technical details of processes and systems, curious to find better ways and better methods Apply your knowledge, maturity, and common sense for what is non-negotiable while also knowing where you have autonomy to make adjustments

QUALIFICATIONS:

3-5 years field sales and/or customer service experience required Experience administering complex business-to-business sales processes Exceptional computer skills and proficiency in the Microsoft Office Suite Previous experience with Customer Service Management programs (Creatio) is preferred Post-secondary diploma, degree, or equivalent experience required

OTHER INFORMATION:

This is an on-site position located in Kelowna, BC. (805 Crowley Ave, Kelowna, BC). This position works Monday to Friday, 8-hour days.

WORK PERKS:

We thrive when our MAKR's thrive! That's why we offer...

A competitive annual salary starting at $50,000.00 (with the possibility of a yearly bonus) 2 weeks of paid vacation and 5 paid wellness days Access to free professional coaching, resources, and counseling through our Employee and Family Assistance Program. Opportunity to enroll in our comprehensive benefit package after three months of employment. Professional development opportunities. Lots of fun!!! Catered lunches, in-house silent auctions, contests, draws, product 'testing' and MORE!!!
MAKR fosters an inclusive environment where every team member is valued, respected, and encouraged to share their unique perspectives. As part of this commitment, we welcome applications from all qualified persons.

We thank all applicants for their interest. Due to the high volume of applications received, only candidates selected to move forward will be contacted.

Job Type: Full-time

Pay: From $55,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Schedule:

8 hour shift Monday to Friday
Work Location: In person