Job Description

Descartes Unites the People and Technology that Move the World
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they\xe2\x80\x99re needed, when they\xe2\x80\x99re needed.We\xe2\x80\x99re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 22,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what\xe2\x80\x99s most important to them. Learn more at .We\xe2\x80\x99re growing fast and invite you to join our amazing team.Position Summary
The Customer Support Representative will field calls from customers, help run the company operationally, and master the most advanced eCommerce shipping software for small business. Shipping software may appear mundane, but making smart, sleek and intuitive-to-use software takes talent. This position will be trained on the systems used internally to track customers, communicate to users, manage the software development process and pay vendors. After training is completed, this role will evolve onto one or more areas of emphasis within the company, such as monitoring ShipRush web sites, Marketing, Product Analyst, Testing and QA or Carrier relationships.Responsibilities:

• Assisting ShipRush users with general setup, use, and problem troubleshooting of the software over Chat, Phone and Email avenues.
• Managing ongoing incident tickets from these support sessions in our ticketing systems.
• Investigation, troubleshooting and documentation of new software bugs or errors.
• General research and investigation of the shipping and ecommerce ecosphere.

Requirements:

• Experience with shipping software (WorldShip, FedEx Ship Manager, QuickBooks Shipping Manager, ShipRush, etc.)
• College diploma
• Excellent communication skills.
• Comfortable around computers and technology in general.
• eCommerce experience (selling five things on eBay or Amazon counts, but real eCommerce experience is preferred).
• Small firm experience - any type of experience will do.
• Ability to travel up to three times per year and set up for tradeshows.
• Helpful skills include: Spoken Spanish, PC skills, tech support background.

Location: This is a remote opportunity, open to applicants authorized to work in Canada. #LI- RemoteJoin Us
As we scale, we\xe2\x80\x99re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We\xe2\x80\x99re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.Descartes also has a deep sense of environmental responsibility. Learn more about how we helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption: . Join a team that\xe2\x80\x99s committed to working with customers to conserve resources and enhance sustainability.If you feel you have 70% of the qualifications we are looking for, and Descartes sounds like the team and the mission you want to be part of, apply now. We can\'t promise it will be a fit, but we do promise to consider your experience.Through COVID-19, we implemented a virtual hiring process and continue to interview and onboard candidates by video using Microsoft TEAMS. We record interviews and use them strictly for quality assurance, training and general record keeping purposes. Should you have any questions about this process, please connect with our hiring team in advance of scheduled interviews. We value the safety of each member of our community because we know we\'re all in this together.We are an Equal Employment employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected status, or any other characteristic protected by federal, provincial, or local law. For more information about our commitment to equal employment opportunity, please review our Code of Business Conduct and Ethics at . Descartes is committed to working with and providing reasonable accommodations to job applicants with disabilities. Applicants in North America with a disability who require a reasonable accommodation for any part of the application or hiring process can email us at hrna@descartes.com. Provide your name and contact information along with the accommodation needed to assist you with the application process. Your request will be responded to as soon as possible. Reasonable accommodations will be determined on a case-by-case basis.

The Descartes Systems Group