Job Description

ABOUT

Thunda Thighs is a fast-growing fashion brand redefining plus-size apparel--starting with our viral hit: thigh-high socks designed for juicy thighs. Since launching in 2019, we've built a cult-favorite brand by doing one thing really well: listening to our community and creating products that actually fit and celebrate their bodies.

Our approach is simple but powerful--authentic design, unapologetic confidence, and unwavering dedication to the plus-size experience. Now, we're looking for a dynamic

Customer Support & Brand Engagement Specialist

to join our team. This isn't just a customer service role--it's your chance to become a key part of the brand's voice, vibe, and visibility.

THE ROLE

Provide and maintain a high customer service experience via e-mail, online chat, phone, and direct message via various social media channels. Troubleshoot customer order issues and resolve them using established parameters. Apply product knowledge to effectively respond to customer inquiries. Assist in creating customer service processes and responses to frequently asked questions. Knowledge of current technological trends in customer service to implement to stay innovative. Design and improve systems and processes. File claims and follow up with various logistics couriers along with the fulfillment warehouse for lost/damaged shipments. Collaborate with interdepartmental teams such as Warehousing, Operations, and Marketing. Generate reports to present during weekly team meetings. Participate in hiring and training of new team members, as required. Create basic social media content (photos, videos, stories, etc...) as needed to support customer engagement, marketing campaigns, and brand storytelling.

QUALIFICATIONS

Minimum of three or more years of customer service, or related experience. A strong grasp of CRM tools and eagerness to stay ahead of emerging tech. Proficient in using AI tools (e.g., ChatGPT, Notion AI, or similar) to enhance productivity, generate content, and streamline workflows. Excellent verbal, reading, writing, and comprehension skills. A self-starter with the ability to work independently in a remote team setting. Highly organized and detail-oriented in a fast-paced team environment. Ability to work on weekends and holidays, as needed. Comfortable creating simple, on-brand content for social media (bonus if you love being behind or in front of the camera!) Based in Toronto or the GTA, as we gather for team meetings, content days, and photoshoots.

AS PART OF THE THUNDA TRIBE

Work in a collaborative remote environment Room for growth within an expanding organization Excellent health, dental, and vision benefits package
As a brand that serves and celebrates plus-size bodies, we strongly encourage applications from individuals who reflect the community we serve. This role may occasionally involve appearing in content or trying on product samples. We especially welcome-plus size applicants who are comfortable representing our brand online.

Job Type: Full-time

Pay: $17.85-$20.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Extended health care Flexible schedule Paid time off Store discount Vision care Work from home
Experience:

Customer Service: 3 years (preferred)
Location:

Toronto, ON (required)
Work Location: Hybrid remote in Toronto, ON

Application deadline: 2025-07-25