Job Description

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work - they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living\xe2\x84\xa2.We are searching for a Brand Integrity Specialist to join our Brand team based in Halifax, Nova Scotia.Meaningful BenefitsReporting to the Director of Marketing and Brand Integrity, the Manager of Marketing and Digital Engagement will be part of the Shannex Brand Team-a dynamic group of professionals who collaboratively lead marketing, sales, communications, creative services, and service excellence standards for every operating division in Nova Scotia, New Brunswick and Ontario. You will be supported and given opportunities to take your knowledge to new heights while doing meaningful work with an established and respected service provider in the healthcare sector. At the end of every day, you will know you have made a measured difference in the lives of our residents, communities and team members.Additional benefits include:

• Comprehensive health/dental benefits including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Paid vacation and travel insurance
• Free onsite parking and a private office space in our beautifully designed Home Office
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex\'s Centre of Excellence
• Opportunities to be part of innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the OpportunityAs the successful candidate, you are energetic and detail-oriented collaborator with a natural ability to build and maintain relationships across large networks of subject matter experts. In this role, you will champion the consistent application and measurement of organizational standards for service excellence. Because of your work, team members understand the relationship between service excellence as a brand promise, trust and reputation, and the degree to which people want to live, work, visit and volunteer in our communities.In this role, you will:

• Develop, maintain and evaluate standards for operational service excellence across all operating divisions and corporate services, sharing results and insights to inform operational continuous improvement initiatives
• Develop relationships and spend time on site with operational leaders, subject matter experts, Great People and those we serve to ensure standards are understood and championed.
• Ensure proper governance of brand integrity materials, including standards, so that current information is published and accessible to team members
• Support the development and delivery of training, education and resource material to ensure the brand foundation is integrated across the organization, including contributing to new build openings with on-site training.
• Assess brand health through various organizational assessment tools, including the Quality of Life survey, move-in surveys, service excellence standard assessments, resident and family input, etc.

About YouIn addition to placing high value on service excellence, collaboration and continuous improvement, you bring:

• A passion for the healthcare sector and helping to connect people with meaningful information, opportunities and services that improve their quality of life.
• Proficient in the use of Microsoft Office suite (developing presentations, reports, data tables, etc.)
• Prior experience in measuring satisfaction and/or customer experience through surveys, assessments an asset
• Licenced driver and ability to travel (25-50%)

About UsIt all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are delivered by Great People who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.If you\'re ready to join the Shannex team of Great People, apply today!Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.All applications are kept in strict confidentiality.
Only those selected for an interview will be contacted.

Shannex