Customer Support Associate Spoken Menu
Job Description
:
Position: Customer Support Associate - Spoken Menu
Department: Nutrition and Food Services File #: 2023-31263 Role Level: AC02 - $20.15 - $25.19/hour (plus 19% vacation & benefits and applicable shift premiums) Status: Permanent Part Time
Hours of Work/Shift: Days & Evenings with Rotating Weekends
Site: Mississauga Hospital
Posted: January 18, 2023 Internal Deadline: January 25, 2023
Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. Our Mission: A New Kind of Health Care for a Healthier Community Our Values: Compassion, Excellence, Courage Our Goals: Quality, Access, Sustainability Our Enablers: People, Education, Innovation, Research
The location of any vacancy/position may be changed or reassigned as per operational needs
Key Qualifications:
- Secondary school graduate, with post-secondary education in Nutrition preferred
- Minimum two year relevant experience in a healthcare setting
- Knowledge of basic food and nutrition required, preference will be given to those with knowledge of diet therapy
- Demonstrated customer service and communication skills, handling issues and problem solving with tact and diplomacy
- Excellent computer skills (Meditech, Computrition, Microsoft Office, Internet)
- Ability to prioritize and handle multiple demands in a fast paced environment
- Proven organizational and team work skills
- Able to work independently and prioritize workload and handle demands in a fast paced environment
- Positive work and attendance performance essential
Position Summary:
- Responsible for working as part of a dynamic and diverse team to support the patient experience with excellent food service
- Responsible for obtaining patients\xe2\x80\x99 meal choices via computer for two meals daily
- Working closely with the patient food services assembly team
- Provides front-line service to patients and families, particularly food and meal requests and queries and related concerns.
- Works efficiently and effectively to meet department operational timelines
- Responsible for processing meal tickets for meals, nourishments and tube feedings
- Handles basic problems and refers issues beyond your scope to a Diet Technician or Nutrition and Food Service Team Leader
- Other duties as assigned
To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca
Candidates are selected on the basis of their skill, ability, experience and qualifications.
Where these factors are relatively equal seniority shall govern providing the successful applicant.
Trillium Health Partners\xe2\x80\x99 (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, M\xc3\xa9tis or Inuk/Inuit person to consider this opportunity.
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Trillium Health Partners is identified under the French Language Services Act.
We thank all those who apply but only those selected for further consideration will be contacted.
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Job Detail
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Job IdJD2103518
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMississauga, ON, Canada
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EducationNot mentioned