Customer Supply Chain Specialist

Brampton, ON, Canada

Job Description

Position Summary:
Reporting to the Manager, Customer Service, the Customer Service Representative is responsible for processing and managing customers? orders, via telephone, fax, and/or e-mail, as well as on-line adjustments to fulfill customers? shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently.

Key Accountabilities:
  • Ensuring all orders received are entered accurately in the system;
  • Utilizing the inventory management system to determine order requirements;
  • Managing back orders and credits;
  • Problem solving with customers to ensure customer satisfaction;
  • Up selling existing stock to minimize waste;
  • Various other tasks as assigned.
Requirements:
  • More than 3 years? of CSR experience;
  • Experience with AS400 is an asset;
  • Be able to effectively communicate internally and externally at all levels within the organization;
  • Demonstrated ability to take initiative, work proactively and respond to critical business issues with a high sense of urgency;
  • Excellent organizational and planning skills;
  • Maintain a high degree of accuracy and attention to detail;
  • Proficient in all MS Office applications;
  • Bilingual in French and English an asset.
Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (?AODA?). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

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Job Detail

  • Job Id
    JD2170638
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Brampton, ON, Canada
  • Education
    Not mentioned