Customer Supply Chain Specialist
Brampton, ON, Canada
Job Description
Position Summary:
Reporting to the Manager, Customer Service, the Customer Service Representative is responsible for processing and managing customers? orders, via telephone, fax, and/or e-mail, as well as on-line adjustments to fulfill customers? shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently.
Key Accountabilities:
Reporting to the Manager, Customer Service, the Customer Service Representative is responsible for processing and managing customers? orders, via telephone, fax, and/or e-mail, as well as on-line adjustments to fulfill customers? shipments. The position is accountable for ensuring customer requests are fulfilled accurately and efficiently.
Key Accountabilities:
- Ensuring all orders received are entered accurately in the system;
- Utilizing the inventory management system to determine order requirements;
- Managing back orders and credits;
- Problem solving with customers to ensure customer satisfaction;
- Up selling existing stock to minimize waste;
- Various other tasks as assigned.
- More than 3 years? of CSR experience;
- Experience with AS400 is an asset;
- Be able to effectively communicate internally and externally at all levels within the organization;
- Demonstrated ability to take initiative, work proactively and respond to critical business issues with a high sense of urgency;
- Excellent organizational and planning skills;
- Maintain a high degree of accuracy and attention to detail;
- Proficient in all MS Office applications;
- Bilingual in French and English an asset.
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Job Detail
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Job IdJD2170638
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBrampton, ON, Canada
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EducationNot mentioned