Job Description

Job Title: Manager, Customer Supply Chain

Job Location: Mississauga, Canada

Company Information:

Your career. Your ownership. Together, we\'ll make more Moments of Goodness.

Hershey Canada Inc. is a wholly owned subsidiary of The Hershey Company (New York Stock Exchange: HSY) that manufactures, distributes and sells confectionery, snack, refreshment and grocery products in Canada. The Hershey Company is one of Canada\'s leading chocolate and confectionary companies with a strong portfolio of brands that delight consumers every day. Major Canadian brands include OH HENRY! HERSHEY\'S KISSES, BROOKSIDE, POT OF GOLD, JOLLY RANCHER, REESE\'S, TWIZZLERS, HERSHEY\'S, SKOR, CHIPITS and ICEBREAKERS.

At The Hershey Company, we\'re committed to making a difference in the communities where we live, work and do business. This commitment dates from the earliest years of our company and is a vital part both of our heritage and of who we are today.

Our mission is to create a world class environment that attracts, develops/grows and retains world class people. We will build organizational capabilities and passion that compete in the present and build for the future to enable and encourage balanced and healthy lives.

Hershey Canada is proud of our top 100 position on Forbes Canada\'s Best Employers 2021 List and Forbes 2022 World\'s Top Female Friendly Companies. We have also been recognized as Greater Toronto Top Employer\'s for 2023, Canada\'s Top 100 Employers for 2023, and Canada\'s Most Admired Cultures 2021-2022.

Position Summary:

This Manager, Customer Supply Chain position will be responsible for managing a team of Sr Customer Replenishment Planners while focusing on the Customer driven supply chain, distinguishing between actions that provide customers with real value, and actions which just add costs. The role will facilitate and maximize collaboration with Hershey\'s Key Customers. Throughout time, the goal will be to reduce touch points and decision points, Increasing supply chain effectiveness.

Key objectives will be to establish a collaborative relationship with our customer supply chain organizations. The role will assist in reducing errors and accelerating time to market while improving logistics, order fulfillment, demand planning, and general operations. The person in this role will proactively develop working relationships with customer key decision-makers and appropriate Hershey functions to facilitate the creation of joint logistics opportunities and issues resolution.

Proven experience with customers business practices, roles, and information systems is a critical success factor, along with a working knowledge of \xe2\x80\x9cEnd to End\xe2\x80\x9d supply chain. Fundamental to this position is the establishment of mutual performance expectations and monitoring vehicles in conjunction with effective and timely communication throughout both organizations. Specifically, this position will have complete ownership and compliance monitoring responsibility for customer-generated scorecards. He/she will identify, initiate, and lead various projects, resulting in mutually beneficial improvements.

What will you do?

Develop and enable a multi-matrix collaborative relationship with: Customer\'s Supply Chain, Sales and the Hershey Operations organization.

Responsible for the strategic development of customer logistics with Key Customers; creating growth opportunities and driving efficiencies through joint supply chain collaboration.

Act as Supply Chain/ Logistics Subject Matter Expert and enables the tactical issue resolution to strategic improvements.

Represent Hershey Operations/Logistics as the key contact in all supply chain issues, and represent all Logistics process owners to customer.

Maintain a detailed knowledge of customer\'s systems, processes and infrastructure (ECCnet, SAP, JDA, etc.) and how they link in to our internal systems and processes.

Act as Subject Matter Expert (SME) and customer advocate as well as voice of customer to all internal Hershey groups.

Responsible for ensuring that process owners and customers are achieving internal metrics targets to drive cost efficiencies through supply chain.

Set priorities within the Customer sales team and provide leadership in process definition, problem solving, and project implementation.

Tasked with all supply chain strategic projects associated with Canada Supply Chain. (Price increases, sku Rationalization, Innovation, Waste etc.

What We Need

5 years minimum experience cultivating customer relationships in relevant industry.

Demonstrated progressive leadership experience in a matrix supply chain organization (with exposure to other functions, eg: Sales, Supply Chain Planning, Finance, Distribution, Transportation etc).

Strong interpersonal, communication & presentation skills.

Strong customer focus & championing skills.

Strong negotiation, influencing skills / gaining commitment.

Strategic thinking: looking for areas of improvement to create growth, improve financial performance and gain global & local competitive advantage.

Results & performance driven with a bias for action & sense of urgency on priorities.

Project Management.

Qualifications

University degree required (Supply Chain or Business

Benefits and Perks of Working at Hershey Canada:

Of course\xe2\x80\xa6 exposure to some of the finest chocolate and non-chocolate confectionery products.

Health and Wellness Reimbursement program as well as other great employee benefits.

Corporate social responsibility programs - because we should leave the world a little better than we found it.

Fantastic reward and recognition programs.

Flextime with required core working hours of 9:30 am to 3:00 pm.

Working in a LEED certified and open concept environment.

Working for a company recognized as one of the best in the GTA

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The Hershey Company