Job Description

net2phone is seeking an entrepreneurial, passionate, detail-oriented and customer-focused individual to help teach our customers how to use our platforms, while improving overall customer engagement. As an VoIP Trainer, you will manage multiple projects to drive value for our customers.

This is a remote opportunity for a Trainer to support the nationwide rollout of net2phone systems (VoIP, Auto Attendant, Admin Console, Contact Center, Integrated voice, video & chat). Training will be via MS Teams and will be training non-technical users.

Responsibilities of the role:

• Keeping team aware of the schedule and upcoming events
• Working with existing and self-created training materials - some enhancements may be needed to make it more user friendly
• Training could be group or one on one
• Online training
• Training across different time zones (PST, MT, CST, EST)
• Requirements:
• 2+ years of professional Training / Technical Training experience
• Solid VoIP phone systems training experience
• Excellent oral and written communications skills
• Excellent presentation skills
• Remote training experience

Nice to Have:

• MS Teams
• Key areas: Auto Attendant, Admin Console, Understand call flow - configuring call flows, making changes, setting business hours (open/close times), creating ring groups, paging groups, managing phone extensions, and setting up receptionist voicemail boxes.
• Managing users, extensions
• Desk phones, understanding inbound calls, transfers, parking calls, placing calls on hold
• Intercom and Paging
• SoftPhone / Desktop phone experience also very nice to have

Bonus points if you:

• Have used Salesforce before
• Are bilingual (Spanish/English)
• Have customer service experience
• Have technical knowledge (networking, SIP etc.)

What this role has to offer:

• Potential career growth. VoIP Trainers develop a diverse skill set that includes project and customer relationship management, offering opportunities for advancement, especially in the SaaS industry.
• Opportunity to work with American businesses while being a part of a global company.
• Skill development and mentorship. You will learn how to manage multiple projects and how to provide an exceptional customer experience in an environment that is high-performing and nurturing.
• Latest and greatest technology. Not only will you become a net2phone expert, but you will also become well-versed in a variety of industry-leading SaaS tools.
• A \'no silo\' approach to team collaboration. You\'ll work with high-performing members from every department in the organization to achieve our transparent team objectives.
• A voice. You\'ll be relied upon to provide input into how we can operate more efficiently and drive change in the training department.

What net2phone Canada has to offer:

• Competitive compensation and vacation
• Annual Health and Wellness benefits
• Optional insurance
• A no-stigma approach to mental health and well being

Job Type: Full Time, Permanent

Schedule: Monday to Friday, 8 hours daily in shifts ranging from 9am-7pm EST (2-4 days a week working 9am-5pm EST, 1-2 days a week working 11am-7pm EST to support clients in the Western Timezones)

Location: Canada. This is a remote work position.

Looking for a change? Want to do something new? Need to make a difference? It\'s time to learn, do, and become more than you ever thought possible.

net2phone is committed to creating an inclusive environment where all employees and clients feel like they belong. We encourage applicants with a wide range of abilities and we provide an accessible candidate experience. Accommodations are available on request for candidates taking part in all aspects of the selection process.

net2phone