Job Description

Position Overview

The CS Manager (Interim) and their Team "owns" the order process, from customer PO to final delivery of product by working with and leading their team of CS Representatives.

Key Responsibilities

Through Training via the CS Manager prior to leave, Ensure timely response to Customer PO's including less than 60-minute PO acknowledgement from Black Earth to Customer through CS Team

Lead the process of PO fulfillment externally and internally with all key stakeholders

Effectively and efficiently coordinate the transport of Black Earth products internally and externally

Provide internal reports to Sales and Production on Product fulfillment status, allowing both teams to function more efficiently

Build upon internal processes that bring efficiency to Black Earth and Customers in PO fulfillment

Recognize and Champion internal changes within the CS team that elevate Customer Experience and streamline the order fulfillment process

Qualifications

Associates Degree minimum, Bachelors preferred

Deep background in Customer Service, preferably in Manufacturing Space

Working knowledge and experience in Logistics and Delivery Procurement

Desire to Lead a Team and Lead by Example

Drive to increase efficiencies in Order Fulfillment internally and externally ultimately complimenting and strengthening the Black Earth brand

Job Types: Full-time, Fixed term contract
Contract length: 12-18 months

Pay: $75,000.00-$80,000.00 per year

Work Location: Hybrid remote in Ryley, AB