About Woosender: WooSender is a fast-growing SaaS company founded by 2 marketing experts to combine business sales and communication into a single unified platform. Our sales, communication & automation platform empowers SMEs to launch communication campaigns, automate, increase conversation, and get more sales using AI in a way that nobody else does today. Want to learn more? Check out our website: https://www.woosender.com About The Role: We are looking for a Customer Success Manager with 3+ years of experience to join our growing Customer Success Team. As a Customer Success Manager, you will be managing the team and will be responsible for ensuring customers\' success on the WooSender platform. At the end of the day, the best customer success managers simply care about their customers. They know what their customers are working on, what goals they have, and what they hope to achieve with the company\'s products. Qualifications:
3 - 5+ years of Customer Success Manager/ managing large and diverse client (preferably in a SaaS organization)
Superior verbal and written communication skills
Detail-oriented and organized, able to provide clear and accurate status updates
Exceptional ability to communicate, capable of explaining complex situations clearly
Energetic and enthusiastic, with a focus on customer satisfaction
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Team player and can also thrive in self-managed and independent environments
Excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success team
Ability to work in a fast-paced environment and effectively prioritize and delegate
Passion for learning new technology
Responsibilities:
You will contribute to client\xe2\x80\x99s marketing strategy and roadmap by developing and maintaining a strategic trusted advisor relationship with them
You will supervise, manage, and mentor Customer Success Coaches
You will work to identify, develop and close upsell opportunities for additional products and services. Also, collaborate with customers proactively to secure their ongoing business through renewal
You will work closely with all departments on a day-to-day basis to help your customers to reach their objectives
You will help onboarding and educating clients to our software, optimizing their business using Woosender to achieve their business goal
HOW TO APPLY Please apply directly to this posting with the most recent version of your resume and the screen recording link.Video Instructions: You are welcome to use loom.com or any screen recording tools. Record a video and share your most unforgettable experience in CSM role. (No need to show your face) The video must be under 120 seconds. Please share the URL of the video in your application. Job Type: Full-time Salary: $45,000.00-$65,000.00 per year Benefits:
Dental care
Vision care
Flexible Language Requirement:
French not required
Schedule:
8 hour shift
Application question(s):
Add your video recording link here (instruction is on the job post).
Experience:
Customer Success Manager: 3 years (required)
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