Job Description

At Meazure Learning, we aim to empower open-minded, inquisitive, and driven people, and we love how each new addition to the team adds to our culture. Here, you can positively impact the careers of millions of test-takers and reshape the education technology landscape by working toward one vision:
\xe2\x80\x9cTo provide life-long learners across the globe the freedom to pursue their academic dreams and career aspirations safely, securely, and conveniently.\xe2\x80\x9d
Meazure Learning was established when testing industry giants ProctorU and Yardstick joined forces in 2020. Our goal is to better serve both our higher-ed and professional testing clients by creating the most comprehensive and transformative full-service online test development and delivery solution on the market. To meet the rising need for that hybrid or multi-model delivery solution, Meazure Learning acquired Scantron\xe2\x80\x99s Certification and Licensure business in 2022. With this addition, Meazure Learning\xe2\x80\x99s global footprint now includes 17 offices in 8 countries, a test center network of 1,500+ locations in 115 countries and the largest certified proctor and support workforce in the world.
Meazure Learning is seeking to add a Customer Success Manager to the Professional Testing team!
The Role:
The Customer Success Manager has primary responsibility for long-term success and retention of current partnerships by providing \xe2\x80\x9cwhite glove\xe2\x80\x9d customer service to Meazure Learning\xe2\x80\x99s clients in the Professional Testing division. To accomplish this, the Customer Success Manager will develop engaging relationships to optimize the customer experience and help them achieve successful outcomes with Meazure Learning.
The Responsibilities:

• Drive customer success as the first point of contact for customers in named accounts.
• Serve as the primary liaison in sustaining exam volume within current partner accounts.
• Protect business with current partners to ensure they won\xe2\x80\x99t be tempted to use a competitor.
• Represent Meazure Learning at conferences and meetings with accounts.
• Build relationships with key influencers within each assigned partner to increase overall satisfaction as measured on a routine basis.
• Provide ongoing education and training on Meazure Learning products.
• Visit accounts as needed to discuss goals, develop a success plan, co-present and conduct training using Insight reports, Tableau expertise, and operational understanding of the client.
• Forecast volumes for the assigned book of business for a rolling twelve-month basis
• Drive adoption across other segments within the account
• Set and manage partner expectations.
• Regularly collaborate with the Partnership team to discuss and strategize and provide updates on relationships with current and future partners.
• Prioritize and respond to inbound customer inquiries.
• Connect with customers to offer insight and provide additional resources, as needed (both proactive and reactive)

• Approximately 1-5 years\xe2\x80\x99 experience in a customer service role
• Strong written and verbal communication skills required.
• Technical aptitude with proficiency in web-based applications, Google Applications, and Microsoft Office Suite
• Outstanding relationship and rapport building abilities.
• The ability to multi-task, prioritize, and balance time across clients, multiple partner relationships and internal initiatives daily while maintaining a profound attention to detail.
• Able to discern the difference between situations that require escalation, those that require immediate attention without escalation, and those that are important but not immediate.
• Professional character that represents Meazure Learning\xe2\x80\x99s brand and service standards well
• Is patient with and respectful of people and processes. Tries to understand the people and the data before making judgments and acting. Expresses sensitivity and empathy when appropriate.
• Skilled at troubleshooting with a logical, systematic approach
• Willing to travel a least 10% to visit accounts.

• Integrity. Honest, open and ethical practices
• Service. Remarkable service and personal leadership
• Innovation. Anticipate, challenge, and create
• Excellence. Quality through relentless improvement

• Competitive salary
• Competitve sales compensation plan
• 100% company-funded medical and dental benefits (for you AND your family!)
• RRSP Matching Program
• Company-paid Employee Family Assistance Program (EFAP)
• Choice of PC or Mac
• Casual working environment
• Unlimited growth potential
• Great working environment with a team of exceptional people