Job Description

This is a full-time remote position open to timezones in the Americas

Are you solution driven, highly organized, ambitious and passionate about account management and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment?

Social media is social by nature. At BrandBastion, we\xe2\x80\x99re on a mission to enable brands across all industries to create safe social interactions and to build meaningful relationships with their audiences.

We provide solutions where we remove harmful comments (brand safety), respond to comments in need of attention (care) and provide actionable insights on what\xe2\x80\x99s being said (intelligence). We work with some of the top brands in the world including Netflix, Uber, Mango, Red Bull and NARS.

Our team is born remote, we have over 18 nationalities on the team, and our main markets are North America and Western Europe.

What you will do:

We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there!) and to help with the onboarding of new clients. This position is a great opportunity to grow your career in a new field!

• Take excellent care of our clients by providing dedicated support and strategic recommendations leveraging data and analytics.
• Advise and consult clients on best practices and how to optimize their use of our solutions, while showcasing opportunities for upsell.
• Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media.
• Collaborate with the sales team to execute successful client onboarding, while guiding them to fully leverage our product and maximize their return on investment.
• Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion.

• Truly remote first working environment in a passionate and empowering start up
• 4 weeks paid vacation
• Global meetups (last one took place in Portugal)
• Occasional travel to meet our amazing clients
• Competitive compensation

• Better than excellent communication skills (both verbal and written) and high EQ levels.
• 2+ years of Customer Success or Account Management experience focused on independently managing and growing client accounts. This could be from an advertising agency, SaaS, scale-up or similar.
• Natural Curiosity and hunger to develop skills and learn more, tech savvy.
• Team player with high integrity.
• Solution driven fast thinker and an independent self-starter who thrives in the unknown, able to work under limited to no supervision.
• Interest and genuine passion for social media and a sales-oriented mindset with high attention to detail.

• Experience with Social Media Paid Advertising or similar
• Degree in marketing, communications, advertising, business, or related fields.

BrandBastion