Location: North America - Chicago, Calgary, Los Angeles, Mclean, or New York
The role is responsible for renewing contracts and increasing spend commitment from within an assigned Getty Images\' customer base. You handle all aspects of the contract renewal process, from successful onboarding, to ensuring adoption/usage/consumption, proactively solving issues, teeing up and executing the renewal/upgrade, and more. You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. You delight in deep discovery and solution-selling. Customer interactions and communicating is handled through web conferencing/telephone/email for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution. Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
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