Job Description

Your main responsibilities will include but are not be limited to:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, ensuring retention, and high levels of customer satisfaction

• Maintain existing customer success metrics and data as directed

• Establish a trusted and strategic advisor relationship to help drive continued value of our services

• Liaise with various teams within eShipper+ to help manage client deliverables, expectations, risks and timelines

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

• Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

• Bring new ideas to the table about how we can better serve our clients

• Improve efficiency of accounts and optimize existing processes

Requirements / Experience:

• Experience working in the eCommerce, Shipping, or Fulfillment industry

• Advanced proficiency with Microsoft Excel

• Experience working with ERPs, especially NetSuite

• Native-level English proficiency

• Professional email communication

• Heightened organizational skills to handle multiple priorities at once

• University Degree or higher

Job Type: Full-timeSalary: $45,000.00-$50,000.00 per yearBenefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
- Personal protective equipment provided or required
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in placeApplication question(s):

• Why are you interested in applying for this position?

Education:

• Bachelor's Degree (preferred)

Experience:

• Logistics/warehousing: 1 year (preferred)