Job Description

About the Company

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We're making it easier for anyone to start and scale new healthcare businesses. Our customers currently serve over 2 million patient lives and manage an annual $10+ billion in medical spend. We support leading healthcare groups backed by top Silicon Valley investors such as Sequoia, General Catalyst, Y Combinator, Kleiner Perkins, Stanford, Khosla Ventures, and others. Our mission helps more people innovate in healthcare--and more patients receive affordable care.

About Our Team

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Our leadership previously founded and led a national digital health company (>$15M raised), with a team of 100+ employees across the US and that sold to a 1,000+-person incumbent. We're a tight-knit team that's driven to move fast and take on some of the biggest problems in healthcare and ultimately improve patient lives.

About the Role

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Our business continues to grow, with leading national healthcare companies as customers. With this growth, we're looking for an Customer Success Lead to work closely with our CEO and members of our leadership team to help us manage the next level of scale. Specifically, this role will manage and lead our growing Customer Success team (and potentially others, depending on seniority). Our Customer Success team focuses on helping new healthcare groups onboard and scale with our product and operations.

What You'll Own:

Help lead key aspects of our operations, overseeing workflows and people managing teammates across our Customer Success team (currently ~8 teammates), with potential scope that also includes our Partnerships (GTM) and Compliance Operations teams. Own important cross-functional projects that are leadership's top priority. You'll be working closely with our CEO and other members of the leadership team to scale our business. Potentially, if interest-aligned, own the relationship with some of our largest enterprise clients, serving as a main point of contact throughout their onboarding and taking responsibility for their overall experience. Help build rigorous systems to help us increase productivity and work more effectively to reach the next 10x of scale. Proactively remove process roadblocks that stand in the way of the Customer Success team's progress and momentum. Serve as a leader who takes ultimate responsibility and handles the most complicated and thorny issues when nobody else can. Support in the hiring and onboarding of new teammates across Customer Success and Ops as we rapidly grow, including mentoring, coaching, and developing leaders from our strong existing Ops organization (20+ folks). Inspire the team with the example of your leadership, drive, grit, empathy, and high-velocity execution.

What You Bring

Operational excellence: You have an extremely high volume of what you get done on any given day. Excellent leadership skills and demonstrated ability to inspire a team. Talent magnetism: exceptional people want to work with you. Strong attention to detail and track record for getting the details right. Self-motivated, resourceful and quick to take initiative in ambiguous situations. Interest in working in healthcare and helping healthcare innovation flourish. Leadership and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you toward it. (Kobe said it best.) Excited by a fast-paced, startup culture where you'll navigate ambiguity and solve big problems, with very high autonomy. An eye for identifying process improvement opportunities and creative ways to better structure operations. 3-5+ years of experience in customer success or related roles.

What we offer

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Highly competitive salary and performance-based compensation. Compassionate, fun, and mission-driven culture of excellence and innovation. (We help companies bring new life-changing care models into the world.) Many growth and advancement opportunities (the company is growing fast, so there are many opportunities to step up). Work from home, remote job, with flexibility. Paid Time Off: Canadian holidays, vacation days. Comprehensive health plans so you feel your best. Culture of mentorship, learning, independence, and critical-thinking. * This role has a preference for Eastern Time (EST) hours (but there can be some flexibility there)