Job Description

Join us on our mission to engage every student in their journey from education to career. About myBlueprint myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at www.myBlueprint.ca. We\'re creating an active and engaging learning environment for all students, and are excited about what\'s next. Come grow your career with us! About the Opportunity Reporting to our Manager, Customer Success & Strategy, you will play an integral part in the customer journey by fostering existing relationships, driving adoption, communicating best practices, and overseeing the renewal process. You will be the trusted advisor for our customers while working with school/district leads (English and French) and drive retention through proactive problem-solving, upselling, expansions, and cross-selling. The breakdown of responsibilities will be 25% Sales Development and 75% Customer Success/Account Management (varies based on time of year). This role will be focused on our SpacesEDU product. If you are a goal-driven and dynamic individual interested in providing solutions to improve student success and learning experiences, and you have a strong interest/background in education, then this role could be a perfect fit for you! What you will do: Customer Success (75%):

• Own and drive the partner lifecycle with small and medium-sized accounts (in both the French and English speaking markets)
• Share customer insights, ideas, and challenges with the other departments at myBlueprint to help improve the customer experience, increase retention, and drive revenue growth from partners
• Become a subject matter expert on the education technology industry, and the major issues faced by teachers, schools, and districts
• Contribute to our internal and external processes and documentation based on customer data, trends, and needs; collaborate with cross-functional teams to understand partner insights and develop creative solutions
• Own and drive the partner lifecycle with small and medium-sized accounts (in both the French and English speaking markets)
• Interact with school/district leads and champion users to drive adoption, engagement, and solicit feedback
• Host virtual meetings to collaborate with leads to put a meaningful implementation plan in place for the school year and discuss training options
• Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionality
• Collaborate with the Customer Success team to improve retention and proactively mitigate risk
• Establish measurable goals and KPIs for your customer accounts
• Track all implementation, post-implementation adoption activities, and partner interactions
• Develop customer-specific resources to assist with implementation objectives and workshop/training goals (e.g., custom guides, custom slide deck, handouts, demo accounts)
• Onboard new customers including kick-off, goal setting, roll-out, and cross-functional use cases where SpacesEDU can help meet needs
• Lead customer workshops and training around product updates, new features, and implementation strategies/best practices
• Develop customer-specific resources to assist with implementation objectives and workshop/training goals (e.g., custom guides, custom slide-deck, handouts, demo accounts)
• Understand your customers\' requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals

Sales (25%):

• Identify and pursue growth & expansion opportunities within your accounts
• Collaborate with Sales and Marketing to better understand the sales cycle and act as a liaison between Growth and Success teams to share wins, learnings, and challenges
• Understand your customers\' requirements and level of adoption of the platform to proactively assess risk in upcoming contract renewals
• Manage, forecast, and secure renewals from your portfolio
• Build and maintain your network while creating new business development opportunities
• Create sales plans based on identified prospects, opportunities, and gaps in the market; develop an action plan related to territory plans or campaigns
• Pursue outbound sales opportunities through networking and events (e.g., conferences), cold calls, social media, email campaigns, personal visits, etc.,
• Understand the market by conducting research on the competition and comparing them with our offerings
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations tailored to the needs of prospect(s)
• Negotiate partner rates and service agreements
• Pursue inbound and outbound sales leads from discovery to close

What an ideal candidate will have:

• Strong French-speaking skills
• Experience in the Education industry, as an educator or at another edtech company
• 1+ years in Customer Success or Account Management at a SaaS company
• Strong business acumen and proven ability to influence decision-makers in various sizes of organizations
• Proven experience increasing software adoption, and leveraging Customer Success best practices
• Proven ability to develop strategies, translate them into initiatives, and track success
• Experience in preparing and delivering presentations targeted to a senior audience
• Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
• Demonstrated operational excellence in analytical thinking, process development and iteration, problem-solving, communication, and planning
• Able to collaborate across the organization and with external stakeholders
• Strong operational skills that will drive organizational efficiencies and customer satisfaction
• Proficient with various software tools including Salesforce, Catalyst, and Jira
• Willingness to professionally address escalated customer issues with speed and urgency

Our Team Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do. Our core values are: we take ownership, we make each other better, we invest in constant improvement, we embrace the adventure, we prioritize communication, and we want to be here! Benefits & Perks

• Competitive compensation
• Comprehensive health and dental coverage
• A health and wellness spending account
• Flexible vacation days, with additional vacation days earned annually
• Additional paid time off through myBlueprint Days (between Christmas to New Year)
• Additional paid time off through Quarterly Wellness days (to rest, relax, and take care of your mental health and well-being)
• Personal learning and development fund of up to $1,000 CAD per year
• Growth opportunities
• Remote-friendly work environment with monthly in-office days to connect and collaborate
• Regular team events and outings

Hybrid Work Environment We will work with each employee to ensure they receive the required equipment needed to work comfortably and productively from home - they will just need a stable internet connection. Please note that while our team works remotely majority of the time, local employees are expected to work in our office (located in Downtown Toronto) at least once a month for our recurring in-office days:

• These days are meant for improving social connections in-person, where everyone will have dedicated time to connect and collaborate with colleagues.
• For those who may prefer to work in the office more frequently, they will also have the flexibility to come in as much as they would like.

Our Hiring Process Every new hire will have a huge impact on our organization, so we take both the hiring process and the candidate experience seriously - we know that an interview goes both ways! We will keep an open line of communication throughout the process and ensure there is time at the end of all interviews for candidates to ask any questions. Our hiring process will generally follow this format, but may vary depending on the role:

• An introductory phone interview with our People team to discuss the opportunity in more detail; we\'ll learn more about you and you\'ll learn more about us!
• A virtual interview with the Hiring Manager to go over your background, the position, and the organization in more detail; we\'ll dive deeper into the job-specific and technical components of the role, as well as behavioural aspects.
• A virtual interview for you to meet additional team members; you\'ll get to meet with cross-functional stakeholders and gain a holistic view of what life at myBlueprint will look like.
• We extend an offer and you join our team! Offers will be contingent upon successful reference checks and background checks.

Please note that all interviews are being conducted virtually at this time via Zoom. At myBlueprint, we are committed to building and fostering a workplace where our employees feel included, valued, and heard. We aim to have a barrier-free recruitment and selection process and will work with applicants requesting accommodation at any stage. We embrace the diverse perspectives and experiences from all backgrounds and encourage interested candidates to apply, regardless of race, gender, age, sexual orientation, marital status, citizenship, disability, national origin, or any other protected status. If your experience does not 100% match the job description, or if you are unsure about whether or not you qualify, we still encourage you to apply - there are many pathways to a successful career, and we would like to hear about yours! Powered by JazzHR IakhUlJ0k4