Job Description

About Staffingxc2xae is an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.
We have partnered with a reputable Canadian company to support them in the recruitment process to find their next Customer Specialist.
Job ID: 42806
Job Type: Temporary
Category: Administration
Location: Calgary, Alberta
This is a temporary Customer Specialist position and will be running for approximately 4-6 months in length, with the possibility for extension.
Reporting to the Customer Support Manager, this person is responsible for outbound activation calls to customers for client funded accounts and outbound engagement compliance calls focused on getting customers to release, complete, publish their data and get them compliant within the client's specifications.
The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team. Required is confidence, the ability to multitask and prioritize tasks as needed, and the knack for maintaining a friendly and positive attitude.
Duties and Responsibilities:

• Make outbound activation calls to customers with client-funded accounts.
• Conduct outbound engagement compliance calls to encourage data release, completion, and publication.
• Clearly communicate the value and benefits of services to prospective and existing customers.
• Address customer questions and concerns, working to secure engagement and satisfaction.
• Collaborate with Inside Sales and cross-functional teams to maintain up-to-date product knowledge.
• Share best practices and implement strategies to support product adoption and customer success.
• Accurately document all customer interactions in Salesforce.

Education:

• High School Diploma or General Educational Development (GED) certificate required.
• Additional education in business, communications, or a related field is an asset.

Experience:

• Minimum 1 year of experience in customer support or sales.
• Experience in a call center environment or customer-facing role preferred.
• Familiarity with CRM systems like Salesforce is an advantage.
• Demonstrated ability to meet goals and maintain accurate documentation.

Skills:

• Strong communication and interpersonal skills.
• Ability to express positive, clear messages in both spoken and written form.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).
• Tech-savvy with the ability to adapt to new technologies quickly.
• Excellent written and verbal communication skills.
• Professionalism, integrity, and a strong work ethic.
• Quick to learn and adopt new technologies.
• Focused on teamwork, service excellence, and adaptability.

Base Salary: $18-19/hour
Work Hours:

• 37.5 hours per week
• Monday Friday
• 8:00AM 4:30PM (1 hour unpaid lunch)

Remote Work:

• This position is not remote and required to be on-site.

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion. At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer's needs.
About Staffingxc2xae recruiters are Alberta's experts in connecting candidates with administration jobs. We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.
About Staffing's recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to administration jobs.
Frequently Asked Questions
What happens after I apply?
Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer's requirements, a recruiter may be in touch to begin the recruitment process.
Please note we are only contacting applicants who meet the employer's needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.
For more FAQs, feel free to stop by our .
Please reference Job ID: 42806 in your application.
To apply for this job email your details to .
About Staffing is an Alberta-based employment and recruitment agency that offers flexible staffing solutions for all businesses across any industry and position level.