We are growing! We are a busy landscape supply yard and we\'re looking for customer service/sales associates to learn the business and grow with our team. Full time positions available. No evening or Sunday work. Must be customer focused, positive attitude, and willing to learn. The role includes answering phones, showing and prompting products to customers explaining features and benefits of each. Calculating quotes based on customer needs, using POS system and Moneris machines to process sales, keeping the facility clean and tidy. Competitive wages, overtime pay and benefit package available. The Position Background: Our Customer Service Specialists are an integral part of our front desk team, aligned with who we are and where we are going as a company. We are known as a professionally managed company of innovative thinkers, who support our communities and embrace new technologies to deliver the ultimate customer experience. We embrace a fun and challenging workplace with opportunities for growth, while taking pride in being industry leaders. Our outstanding reputation is built on our Core Values: Teamwork, Pride and Professionalism. Customer Service Specialist Role:This position plays an important role in our sales and customer service reputation. Our Customer Service Specialists collaborate well with their Branch team to ensure that customers have a seamlessly professional purchase and service experience. Our Customer Service Specialists take pride in the accuracy of orders, the careful selection of products and clear communication between the customer and the logistics team. The Customer Service Specialist Responsibilities:
\xc2\xb7 Greeting showroom customers in a professional, welcoming and confident manner
\xc2\xb7 Matching customer needs and pricing to the right product and availability
\xc2\xb7 Ensure that phone, in-person & online customers are looked after promptly and accurately
\xc2\xb7 Ensure the showroom and customer-accessed areas are clean and well presented
\xc2\xb7 Process orders and payments with accuracy, speed and clarity for the logistics team
\xc2\xb7 Follow through proactively whenever exceptions to the established best practices process occur The Results We See From Great Customer Service Specialists:
\xc2\xb7 High customer satisfaction, loyal relationships and word of mouth referrals
\xc2\xb7 An absence of \xe2\x80\x98dropped balls\xe2\x80\x99 or miscommunications on order details / delivery / completion
\xc2\xb7 Exceeding the weekly / monthly sales targets due to \xe2\x80\x98upsells\xe2\x80\x99 of product and/or additional orders
\xc2\xb7 BisTrack/internal processes are followed ensuring access to all details as required by the team
\xc2\xb7 Fast, efficient and effective order and payment processing at the front counter The Qualifications:
\xc2\xb7 Excellent communication skills (English).
\xc2\xb7 Customer service / front counter / POS experience \xe2\x80\x93 min 2 years
\xc2\xb7 Proven trustworthy with cash float and handling / recording customer payments accurately
\xc2\xb7 Proficiency in Microsoft Office (Word, Excel, online platforms etc)
\xc2\xb7 Working knowledge of brick and landscape stone products / installation would be an asset
\xc2\xb7 High School Diploma or Post Secondary Education Customer Service Specialists\xe2\x80\x99 Required Skills:
\xc2\xb7 Fast and accurate at data input / product order-placement details
\xc2\xb7 Dedicated to accuracy of line-item details
\xc2\xb7 Excellent Customer Service attitude and ability
\xc2\xb7 Ability and willingness to learn and apply training quickly
\xc2\xb7 Able to report to work on time, and as scheduled for every shift The Customer Service Specialists\xe2\x80\x99 Personal Traits:
\xc2\xb7 Friendly and welcoming in nature
\xc2\xb7 Collaborative and engaging
\xc2\xb7 Respectful (to others, of policies, with equipment)
\xc2\xb7 Confident and fast learner \xe2\x80\x93 willing to continually improve Job Types: Full-time, Permanent Salary: $18.00-$20.00 per hour Benefits:

• Dental care
• Extended health care

Schedule:

• 10 hour shift

Work Location: In person