Job Description

About Us:

vbs apparel is a Canadian company specializing in custom uniforms and apparel for sports teams, schools, and businesses across Canada. Established in 1999 as Volleyball Stuff in Calgary, Alberta, the company initially focused on volleyball-specific apparel and equipment. Over the years, we have expanded our offerings to include a wide range of sports and corporate wear, leading to our rebranding as vbs apparel.

We are currently looking for a dynamic and detail-oriented Customer Service & Administrative Assistant to join our team. If you have a passion for helping customers, managing administrative tasks, and keeping things running smoothly, we want to hear from you!

Position Overview:

This role requires someone who thrives in a fast-paced environment and is comfortable balancing customer service responsibilities with administrative support. You'll be responsible for managing online orders, handling customer inquiries, and ensuring smooth daily operations of the office.

Key Responsibilities:

Customer Service:

Manage and fulfill online orders, working closely with the inventory clerk and production team to ensure product availability. Provide exceptional customer service via phone, email, or in-person, answering questions, taking orders, and resolving issues. Coordinate refunds and exchanges, ensuring timely processing of returns. Notify customers when orders are ready for pickup and keep them informed about order status.

Administrative Support:

Answer and direct phone calls, take messages, and provide information to visitors and callers. Manage the company's filing systems, both electronic and paper, and maintain office equipment such as printers and copiers. Ensure smooth operation of office activities by coordinating meetings, events, and managing office supplies. Maintain inventory of made-to-order products, office supplies, and snacks for team meals. Assist with coordinating hotel bookings and provide support for team-related logistics. Collect and save invoices from all departments, vendors, and other sources, ensuring that every expense has a corresponding invoice on record. Maintain cleanliness and organization of office spaces and liaise with cleaning contractors to ensure proper upkeep of the office.

Qualifications:

Education: Post-secondary education preferred. Experience: At least 1 year of experience in customer service and administrative roles. Excellent communication skills, both verbal and written. Strong organizational abilities with attention to detail. Previous customer service or administrative experience preferred. Proficient in using Microsoft Office Suite. Ability to work independently and handle multiple tasks in a fast-paced environment. Friendly, approachable, and able to maintain a positive attitude.

Why vbs apparel?

Be part of a dynamic, growing company. Opportunities for career advancement. Competitive salary and benefits. A collaborative and supportive team environment.

What we provide:

Healthcare Spending Account Wellness program that offers personal training sessions RRSP matching program vbs apparel package provided annually discounted apparel from partner suppliers We are continuously looking into new opportunities to incentivize staff and support their wellness
Job Types: Full-time, Permanent

Pay: $36,000.00-$40,000.00 per year

Benefits:

Casual dress On-site parking Paid time off RRSP match Store discount Wellness program
Language:

English (preferred)
Work Location: In person