Job Description

Customer Service Technician - Be the Problem-Solving Hero!

Location:

Olds, AB |

Shift:

Full-Time | Monday-Friday, 8:00 AM - 4:30 PM

Are you a

technical guru

who loves solving problems and helping customers get the most out of their equipment? Do you thrive in a fast-paced environment where

no two days are the same

? If so, we want YOU on our team as a

Customer Service Technician!

In this role, you'll be the

go-to expert

for troubleshooting, training, and providing top-notch support to customers. Whether it's

helping diagnose a mechanical issue, coordinating warranty claims, or creating how-to guides

, you'll be

at the heart of keeping our customers happy and their equipment running smoothly.

What's In It For You?

Competitive Pay & Benefits:

Great wages + up to 5% RRSP matching.

Safety is our top priority:

We ensure proper PPE, training, and procedures to keep our team protected.

Career Growth:

Training and advancement opportunities.

Work-Life Balance:

Consistent Monday-Friday schedule.

Positive Team Culture:

Supportive, collaborative environment.

Dynamic, Fast-Paced Environment:

No two days are the same.

Inclusivity:

All are welcome with initiatives like Women@Terex.

What We're Looking For:

Tech-Savvy:

Experience in mechanical, electrical, hydraulic, and pneumatic systems.

Problem-Solver:

Ability to troubleshoot and think on your feet.

Customer-Focused:

Strong communication and ability to explain technical issues clearly.

Organized & Detail-Oriented:

Great at tracking tasks, prioritizing, and meeting deadlines.

Team Player:

Works well with others but can also handle tasks independently.

What You'll Do:

Customer Support:

Assist customers via email, phone, and system software.

Troubleshooting:

Diagnose issues and work with the Parts team to find the right solutions.

Tech Problem-Solving:

Investigate mechanical, hydraulic, electrical, and electronic issues.

Warranty & Documentation:

Track and manage warranty claims, RMAs, and technical reports.

Training & Guides:

Create how-to guides, videos, and assist with customer training.

Team Collaboration:

Work with engineering, parts, and technical teams to resolve challenges.

Continuous Improvement:

Streamline processes and enhance the customer experience.

Hit the Road (Sometimes!):

Travel occasionally to visit customers, suppliers, and industry events to strengthen relationships and stay ahead of trends.

Why ProAll?

At ProAll, we value diversity, equity, and inclusion and offer a supportive environment where you can grow. As part of Terex, you'll enjoy opportunities to advance your career while making a real impact. Plus, Olds, AB is a great place to live and work!

Ready to Apply?

Don't miss out--apply today and join the ProAll team!

Learn more about us here: https://proallinc.com/

Learn more about Terex: https://terex.com/

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Employee stock purchase plan Extended health care Paid time off RRSP match Vision care
Schedule:

Day shift Monday to Friday
Willingness to travel:

25% (preferred)
Work Location: In person