This position is responsible for supervising the performance of all Customer Service Representatives at this facility, ensuring transactions are productively completed in a timely and accurate manner, all revenue streams are captured, systems and support are continuously improved, and clients are highly satisfied with CS performances.
Key Responsibilities:
Ensure daily workloads are effectively distributed to CSRs and that work assignment adjustments are made for peak periods, vacations and other absences. Actively monitor CS workload throughout the day, inspect transaction completions and drive productivity by ensuring that all CSRs are efficiently.
Performing day-to-day business activities to a target of 100% client order accuracy goal using approved SOPs; monitor CSR work capacities, distribute and redistribute tasks to achieve CSR optimization, and take steps to improve individual CSR and team productivity.
Review how CSRs manage their work, desk, inbox and filing systems; consult with other CSS roles and ensure that standardized Best Practices are adopted by all CSRs across the group; monitor and verify that all paperwork, documentation, filing and transactional/financial reporting is completed accurately and ahead of deadlines as per the Timeline SOP.
Support the Customer Service Manager in all CS staff scheduling, training, conflict resolution, coordinating with Operations; monitor CS attendance and approve OT.
Provide supervisory reporting of RAIDEs or other incidents; ensure prompt reporting and discuss recommendations for Corrective Action, Progressive Discipline and Preventative Action with Customer Service Manager and implement such actions
Other duties and responsibilities may be assigned .*
Qualifications:
Proficiency in the Microsoft Office suite of tools (Word, Excel) and other databases and spreadsheet applications
High levels of accuracy with regards to typing, data entry and transfer, and order entry
Focused attention when working with file management to keep accurate, up-to-date, and organized files
Experience in management or leadership role
Nice to have:
Experience in Logistics, and/or 3PL environment
Job Type: Full-time
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
On-site parking
Vision care
Experience:
Supervising: 2 years (required)
Office Administration: 2 years (required)
Logistics: 1 year (preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
Job Id
JD2825946
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Edmonton, AB, CA, Canada
Education
Not mentioned
Apply For This Job
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.