Job Description

Temp to Perm - Bilingual (French/English) Customer Service Supervisor
Location: REMOTE!
Pay: $25-$27/hour
Hours: 9am-5pm, Monday to Friday
Role starts temporary with the opportunity to move permanent after 3 months
Once hired perm, benefits start right away: 2 weeks of vacations, 5 personal days, health/dental/vision, and discretionary bonus.
We are currently seeking a Bilingual Customer Service Supervisor, to join our multi-channel Contact Centre who will work remotely. In this exciting and challenging Supervisor role, you will report to the Manager, Customer Service while leading a team of 15-20 Customer Service Representatives and a Team Lead. The Supervisor is responsible to staff, develop, train and coach the team in delivering an exceptional customer experience in each interaction and monitor the team's ongoing performance levels. Our ideal candidate is a decisive and effective communicator across a wide range of stakeholders who can motivate a team and possesses excellent verbal and written skills, superior organizational and multi-tasking skills with a can-do attitude who thrives in a fast-paced high-volume setting.
Qualifications:

• 1+ years proven experience as a Call Center Supervisor or similar supervisory position
• 2+ years experience in customer service with a high standard of care and customer-focused mindset
• Strong management and leadership skills and capable of efficiently managing workflow
• Proficiently bilingual, spoken and written - English/French

Disclaimer:
This is currently for an active job opportunity.
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Skills Required