Voyago is hiring a part-time temporary Customer Service Specialists with the possibility of extension for our Logistics Centre in London, Ontario.
Your Role
Reporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high degree of customer service in a fast paced environment.
Coordinates bookings and prepare customer correspondence for special events
Complete FT Customer Service Specialist Shifts
Ensures dispatch operations are in accordance with established standards
Completes order entry accurately
Price transfers/fares accurately
Customer Service:
Provide a high level of customer service
Provide response times
De-escalate customer concerns
Administration:
Authorizes credit cards for current and future transfers
Requirements
Your profile
You are able to read and communicate in English effectively
You have a High School Diploma or Equivalent
You have 1-2 years of Logistics or Call Centre experience
You have the ability to work independently
You have excellent problem-solving skills
You have the ability to multitask and shift priorities as needed
You are proficient in Microsoft programs such as Outlook, Word and Excel
You are an Emergency Telecommunications Graduate as an asset
Benefits
The perks
We are an Award Winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.
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