Job Description

CUSTOMER SERVICE SPECIALIST Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end \xe2\x80\x93 people make all the difference. We\xe2\x80\x99re looking for self-sufficient, motivated Customer Service Specialist for our Etobicoke location at 180 Bethridge Road who want to help us expand our fast-growing business.
Responsibilities

• Process customer transactions such as orders, quotes, and/or returns
• Coordinate delivery and/or pick up of customer orders with the operations team
• Educate customers on different products and their applications
• Generate, place, and confirm purchase orders with suppliers
• Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
• Participate in the physical inventory of warehouse materials

Requirements

• Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
• Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humour
• Roofing knowledge and/or experience seen as an asset
• Excellent communication skills (both written and oral)
• Excellent decision making and ability to take initiative
• Well organized, strong attention to detail
• Must be a respectful team player

The Offer

• Competitive salary
• Employee referral bonus program
• Overtime available in peak periods
• Internal Promotions

Company Overview Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business. Convoy can be a job or a career. Find out more at:

https://www.convoy-supply.com/careers/overview