Job Description

Join an award-winning company with more than 70 years of trusted service in Hamilton!

For more than 70 years,

Chadwick's & Hack's

has been a trusted destination for Canadians looking to elevate their indoor and outdoor living spaces. Since 1955, we've grown into an award-winning specialty retailer known for exceptional service, expert product knowledge, and a curated selection of fireplaces, BBQs, outdoor living products, small appliances, and more.

As our business continues to expand, we're looking for a friendly, proactive, and enthusiastic

Customer Service & Sales Representative

to join our team and help us continue delivering an outstanding customer experience.

We work in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. If this sounds like you, we want to hear from you!

What You'll Do

Be the customer-service ambassador for our showroom: supporting guests in-person, online, and by phone Provide knowledgeable product recommendations and guide customers through their purchase Manage customer orders: inventory checks, confirmations, shipping updates, and returns Work closely with the warehouse team to resolve order discrepancies or delivery issues Prioritize and track customer concerns, escalating as needed Follow established fraud-prevention protocols Deliver every interaction with friendliness, professionalism, and courtesy

What You Bring

Passion for BBQ, grilling, food, or a willingness to learn Interest in hearth/interior products is an asset 2+ years of sales or customer-service experience Strong communication skills (written and verbal) Proficiency with Microsoft Office; Shopify and Zendesk experience are assets Strong problem-solving skills and a positive attitude Ability to thrive in a fast-paced environment Team player with the ability to work independently Highly accountable with a positive, "let's make it happen" attitude Ability to lift up to 50 lbs. independently and up to 100 lbs. with a partner Comfortable in a physically demanding, fast-paced environment Bilingual (English/French) is an asset

Ready to Join Us?

We're proud to be an independent specialty retailer with a long history of exceptional service. If you're passionate about helping people and love great products, we want to meet you!

Apply today!

Job Type: Full-time

Pay: From $17.60 per hour

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount
Education:

Secondary School (preferred)
Experience:

customer service: 2 years (preferred)
Work Location: In person