Job Description

Gypsum Management & Supply, Inc. (GMS) is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates an expansive network of distribution centers nationwide.



As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island's choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers' projects. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.



For more information about our family of companies, please visit Slegg Building Materials or www.gms.com.



Position Summary

The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. We are looking to fill shifts Tuesday - Saturday and Monday - Friday. The wage range for this position is $21.50 - $26 per hour.

Key Responsibilities

Ensure over the phone, face-to-face and or written communications with customers representing the company's culture, values, and practices. Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional products and sales information. Act as an ambassador of the company with all employees and customers. Maintain an emphasis on a safety culture, customer service, and efficiency as top priorities. Greet and assist customers with purchases at the customer service desk. Follow up and maintenance with sales orders. Processing customer returns. Provide suggestions and recommendations on building products and materials. General housekeeping duties and stocking of merchandise. Maintain product displays on selling floor. Assist in keeping product signage/pricing accurate. Answering phones. Take pride in your work environment keeping your desk area clean and presentable. Be a source of knowledge and willing to learn about new building materials. Lumber, Roofing, Siding, Insulation, Drywall, Hardware, Retaining Walls, Pavers, Concrete...etc. Respect and obey safety policies and procedures in our yard. Responsible for communicating stock issues to insure inventory integrity. Build strong customer relationships through reliable call backs, follow up on deliveries, and awareness of project timeline to foresee material needs. Other duties as assigned by management.

Skills and Qualifications

Be a team player, demonstrate attention to detail and have good organizational skills. Exceptional computer skills. Ability to self-manage, show initiative and be proactive. Communicate professionally, both verbally and in writing to coworkers and customers. Must be able to multitask. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement. Broad knowledge of building supplies and home improvement products is an asset Superior customer service skills Knowledge of Excel is an asset Sales experience an asset Effective written and oral communication skills Ability to work independently and as team Available to work flexible hours including weekends Physical requirements include:

o Ability to lift and carry up to 30lbs

A positive can-do attitude is essential!

Benefits

Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance. Retirement savings (pension or other) are provided. Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.

If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.

We are an equal opportunity employer.