Job Description

As a customer service & incident response representative, you will be responsible for monitoring incoming signals, responding to live incidents, and coordinating appropriate actions according to pre-established protocols. This role involves critical thinking, clear communication, and the ability to remain focused and calm under pressure.

You will work alongside a team of professionals who are trained to handle a variety of real-time events.

Key Responsibilities

Monitor incoming alerts and signals in real-time

Follow company procedures to assess and respond to each situation

Communicate with clients, emergency contacts, and service providers as needed

Maintain accurate and detailed records of all activity during your shift

Provide excellent customer service during high-pressure situations

Collaborate with team members to ensure seamless shift handovers and consistent service quality

Who We're Looking For

We are hiring people from all backgrounds who are:

Calm, focused, and able to make sound decisions under pressure

Strong communicators with a professional and empathetic tone

Comfortable working with computer systems and multitasking on-screen

Detail-oriented and reliable, especially when working independently

Flexible with availability, including evenings, weekends, and overnights

Qualifications

High school diploma or equivalent (required)

Experience in customer service, dispatch, call center, or fast-paced environments is an asset but not required

Strong written and verbal communication skills

Ability to type accurately and navigate basic software platforms

Must be eligible to work in Canada and able to pass a background check

Multilingual abilities are considered an asset

What We Offer

Competitive hourly wage with shift premiums for overnight and weekend hours

Flexible scheduling options for full-time and part-time roles

Paid training and ongoing professional development

Career growth opportunities in a stable and expanding company

A professional and supportive team environment

Work Environment

This is a structured, alert-focused position. You'll be part of a mission-driven team responsible for monitoring and responding to real-time events. The environment requires attention to detail, quick decision-making, and the ability to remain calm and professional during critical situations.

This role is ideal for individuals who enjoy responsibility, want to make a direct impact, and prefer a steady indoor role where focus, timing, and reliability matter.

Job Types: Full-time, Part-time, Permanent

Pay: $19.60-$24.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Casual dress Company events Flexible schedule On-site parking Paid time off
Work Location: In person