Job Description

Job Title

Customer Service Rep/Warranty Admin

Vacancy No

VN7679

Company Name

Compugen Inc

Work Location

Any location in Ontario

Base Pay Range

To be discussed during the recruitment process

Job Details

### About Compugen


Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.



Dreaming, designing, and delivering isn't just a mantra for us -- it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen!
### Our Culture


We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals -- we're dedicated to helping you achieve yours.



If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
### Position Overview:


Reporting to the Purchasing Manager, the purpose of the

Customer Service Rep/Warranty Admin is to support the full RMA lifecycle and provide support and administration assistance to internal and external customers.

As this is a Customer Service role, a strong professional demeanor, enthusiasm and positivity for serving customers are key desirable attributes for success in this role.

### Key Responsibilities:


Provide ongoing support and administrative assistance to Compugen's internal and external customers.

This includes gathering RMA (Return Merchandise Authorization) information, coordinating product returns, processing customer credits, and ensuring vendors issue the corresponding credits.

Manage the entire RMA lifecycle, which includes:

Processing return requests. Providing RMA labels and logistics pickup forms promptly to customers. Ensuring data accuracy and consistency across tools related to each credit. Keeping sales teams and customers updated on return statuses. Collaborating with vendors and distributors to secure return authorizations. Processing customer credits upon receipt. Confirming credit memos are received and financial accounts are updated accurately. Coordinating with Sales, Vendors, and Warehouse teams to ensure the RMA process is completed successfully within the defined SLA. Professionally resolving any order-related issues. Manage the registration of extended warranties with suppliers, ensuring all necessary documentation is accurate and submitted within required timelines. This includes verifying warranty details, coordinating with suppliers to confirm registration, and updating internal records to reflect warranty coverage accurately.



Skills & Qualifications:
Minimum of 2 years of experience in a customer service role is preferred. Strong communication skills in both spoken and written English are required. A college degree or relevant certification is preferred. Applicants must be eligible to work in Canada and currently reside within the country. Energetic, professional, dedicated, and positive attitude is essential. High attention to detail is critical for success in this role. Experience in the IT industry and familiarity with related products is considered an asset. Proficiency in Microsoft Office tools, including Outlook, Excel, and PowerPoint, is required. Experience navigating SharePoint is preferred.



What Compugen Offers You:
Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility

### Equity Statement


At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.