Job Description

CUSTOMER SERVICE REPS NEEDED - LIVERPOOL CONTACT CENTREFULL TIME - 40 HOURS A WEEK - 5 DAYS A WEEK - VARIOUS SHIFTS AVAILABLEBUSINESS IS BOOMING AND WE'RE EXPANDING AGAINWALK-IN AND GET HIRED ON THE SPOT - 54 HARLEY UMPHREY DRIVE, LIVERPOOL
Are you gratified when you are able to help others? Are you looking for a unique opportunity to give your career a new direction? If yes is your answer to these questions, then we would love to have you join our team!As an Inbound Customer Service Call Center Representative, you will be answering incoming calls that are Customer Service related. Ability to handle large call volumes and adhere to posted schedules.

• This person must be comfortable with technology, be internet savvy and have above average problem-solving skills.
• Successful candidate will be flexible to work a variety of shifts, which include alternating Saturdays. Flexibility is a must and requirement.
• Previous call centre or relevant experience preferred.
• Must possess a high school diploma and excellent command of the English language (both written and verbal)

Essential Job Functions/Responsibilities:

• Responsibilities will include taking 80-200 calls per day
• Contribute to contact centre objectives on service level and abandoned calls
• Provide proper escalation to management to ensure a positive customer experience
• Learn and utilize all the tools necessary to ensure a quality phone call
• Maintain professional demeanor at all times in support of customer satisfaction
• Provide outbound calling as needed to ensure proper follow-up to customer service calls.
• Maintain open availability for work shifts required to staff for call volumes
• Resolves problems by clarifying the issue; determining the cause of the problem, selecting the best solution to resolve the problem and following up to insure resolution
• Answer incoming customer service calls.
• Help diffuse customer escalations with proper problem solving techniques.
• Handle Customer Service issues and proper escalations to Management.

Required Position Skills

• Demonstrated success and proven track record meeting or exceeding quota or set goals
• Ability to effectively take 200+ calls/day when required
• Excellent phone presence and ability to handle difficult situations and customers
• Desire to develop and grow in a fast-paced environment
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Desire to develop and grow in a customer service environment
• Familiarity with Microsoft Office products and use of internet
• Possess high-energy, adventuresome, responsive, focused, and caring attributes
• WPM of 30+
• Proven ability to control a situation and create a win-win solution is required

Other Skills/Abilities

• Passionate about people, culturally sensitive, develops and motivates others, innovative, energetic, organized, disciplined and focused
• Focus on the Customer. . . Seek to understand the customer and internal customer and meet the needs of both the customer and the Company.
• Attend to Details . . . Ensure that work is accurate, thorough, attention to spelling and grammar and to the highest standards.
• Take Responsibility . . . Demonstrate personal ownership to tasks and follow through to get the required results.
• Apply Professional, Product or Technical Expertise . . . Demonstrate the ability to apply technical, professional or product expertise to everyday situations.
• Foster Teamwork . . . Work well in a team environment and motivate teams to sustain exceptional levels of performance.

• Communicate effectively . . . Clarify and provide information so that coworkers and clients understand and can take action.

We offer:

• Industries Best Guaranteed Salary
• Full Health Benefits Plan
• Unlimited Earning Potential.
• Cash Bonuses, perks, etc.
• Management Opportunities
• Contests, Parties & Prizes
• A Fun Work Environment
• No Drama or head games
• Great Atmosphere
• Trips and Rewards
• Best Boss in the world

To Apply:

• Call 902-356-8888 or Email resume.
• Walk-In's Welcome - Please bring resume with you for immediate on-site interview between 9AM and 6PM Monday to Friday, and Saturday from 10AM to 4PM.

Job Types: Full-time, PermanentSalary: $15.00 per hourBenefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Liverpool, NS: reliably commute or plan to relocate before starting work (preferred)