The Travel Corporation is an industry leader, and career opportunities at The Travel Corporation are as diverse as the travel experiences we offer. Our teams, our family, is absolutely our greatest asset. Working with a collaborative team spirit, we are dedicated to providing exceptional service to our customers. The Travel Corporation offers employees a comprehensive benefits package; training and support to foster career development; travel opportunities; and a driven culture anchored to the principals of diversity and inclusivity.
POSITION PURPOSE
Working within a World Class Call Centre environment, the Contact Centre Service Agent is responsible for servicing and maintaining all bookings, effectively handling changes, suspensions, cancellations received via various communication channels whilst maintaining a superior standard of customer service.
A Contact Centre Service Agent is a customer service-driven individual who takes pride in ensuring every customer feels valued and needs are met.
In this role, you are responsible for assisting all customers with existing bookings with any requirements they have by providing the best service experience for our customers, both internal and external.
Contact Centre Agents control our most valued contact with our customers and create the ultimate guest experience through consistent professional care and service.
SIGNING BONUS OF $1,000 FOR QUALIFIED HIRES! - RULES APPLY
KEY RESULT AREAS & ACTIVITIES PERFORMED
Skills Required:
Service:
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