Job Description

About Us

At Fiallo Holdings Corporation, we're more than just a financial institution -- we're a dynamic, growing small business committed to improving the financial well-being of our local community. With multiple locations across North York and Toronto, we are passionate about helping others and deeply value the contributions of our team members.

Job Opportunity: Bilingual Customer Service Representative

Are you fluent in both English and Spanish? Do you thrive in a fast-paced environment and excel in customer service? If so, we have the perfect opportunity for you!

What You'll Do

As a Bilingual Customer Service Representative, you will:

Handle cash transactions with precision and care. Assist with the efficient opening and closing of our branch. Communicate with customers in both English and Spanish via phone, email, and chat. Provide accurate information about our financial products and services. Enter data accurately using various platforms and POS systems. Promote our range of store products and services. Apply risk assessment strategies for high-risk transactions. Balance daily cash and debit/credit transactions. Maintain a welcoming store environment. Complete necessary paperwork with attention to detail. Assist customers with their financial needs and ensure their satisfaction.

Qualifications

To succeed in this role, you'll need:

A College Diploma or equivalent work experience. Excellent communication skills in English and Spanish. Strong computer skills and Microsoft Excel proficiency. Exceptional problem-solving abilities and multitasking skills. A team-player attitude with energy and enthusiasm.

What We Offer

We value your growth and well-being. Enjoy benefits such as:

Business-casual dress code. Engaging company events. Dental and extended health care benefits (after probation period). A fully paid Birthday Day Off.
Job Types: Full-time, Permanent

Pay: $17.60-$18.50 per hour

Expected hours: 40 - 44 per week

Benefits:

Casual dress Company events Dental care Extended health care Vision care
Schedule:

Evening shift Monday to Friday Morning shift Weekends as needed
Ability to commute/relocate:

North York, ON M3M 1A2: reliably commute or plan to relocate before starting work (preferred)
Education:

DCS / DEC (preferred)
Language:

Spanish (required) English (required)
Work Location: In person

Application deadline: 2025-06-15
Expected start date: 2025-06-23